Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Visa University (VU) is changing the learning culture at Visa and is becoming an integral part of life at the Company where every employee and client will have access to a wealth of resources to enhance their effectiveness. We are a CEO supported start-up team within a large, global organization. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

The Director, Sales Training & Enablement is responsible for the global training strategy for various sales transformation initiatives that will drive our revenue growth. This role will serve as a trusted advisor and partner to Global and Regional Sales Excellence teams and will drive learning initiatives focused on the selling in a multi-product B2B environment to maximize sales. The ideal candidate has experience developing and executing the sales learning strategy in partnership with sales enablement/excellence functions at a high growth company. In addition, the candidate will have experience building strong and collaborative relationships with cross-functional stakeholders at all levels to understand needs and provide well defined learning solutions to maximize impact and drive consistent results.

This position will report to the Senior Director / Dean of Sales College, Visa University. 

Essential Functions

• With the guidance of the Dean of the Sales College, develop an overall learning strategy and implementation plan for the Sales Lifecycle infrastructure –B2B selling, commercial acumen, cross-functional selling, sales leader effectiveness- that meets global needs and promotes and facilitates a high performance culture.
• Serve as a performance consultant and collaborate with global and regional business partners to determine strategic learning needs of the organization. Understand key business drivers and operational infrastructure.
• Develop an overall learning strategy and implementation plan for the business that will drive growth, aligned with business objectives and key KPIs.
• Cultivate strong and mutually respectful relationships across the organization and partner with leadership to solve complex problems and identify business improvement opportunities.
• Engage, collaborate and partner with colleagues and resources within the Visa University organization (including other College Deans, VU Productions, Enablement, and Market Learning team) as needed to successfully support and fulfill learning solution delivery, including facilitating relevant training offerings.
• Leverage existing VU platforms and tools to more efficiently obtain feedback, deliver training globally and measure learning effectiveness to drive continuous improvement.
• Use human-centered design approaches to discover, design and develop meaningful solutions to ensure the business has the capabilities to compete in the future.
• Use design expertise, business acumen, and influencing skills to design, curate or build the most impactful learning solutions. Be adept at both designing learning programs as well as providing strategic direction for work done by external providers.
• Leverage a network of external content providers/experts as appropriate to ensure best-in-class solutions for each business objective.
• Prioritize training needs with the business leaders and market/regional teams. Customize curriculum and plans based on nuances for certain team, like Merchant Services.
• Develop, implement, and evaluate the effectiveness of programs in partnership with the Data Analytics team. Leverage analysis of on-going programs and initiatives in enhancing future strategies and tactics.
• Create bespoke artifacts to embed selling skills as appropriate
• Support planning, budget and resource forecasting as required to maximize operational efficiencies.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience
with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a
PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an
Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Experience in high growth B2B organization with a focus on selling complex, multi-product solutions
• Experience transforming sales culture within a B2B organization
•10 years of work experience with progressive experience developing, managing, and implementing
learning solutions, preferably in a global corporate environment.
• Learning content design and development skills to create and/or curate engaging customized
learning programs.
• Ability to build collaborative, trustworthy relationships across functions and geographies.
• Strong business acumen, analytical and technical competency including experience working closely
with Sales, Sales Excellence/Operations and partner teams to gather input, collaborate with
leadership to align on a learning strategy, prioritize projects based on business objectives and ROI
• Proven experience building, implementing, and fine-tuning sales process & tools training programs
in a global corporate environment
• Critical and strategic thinking skills, with strong focus on service excellence, efficiency, accuracy
and effective project/stakeholder/relationship skills.
• Excellent interpersonal, communication, consulting, and partnering skills at all levels including the
most senior levels in the organization.
• Experience in CRM training & adoption, consultative selling methodologies, and new hire learning
paths for client-facing employees are preferred.
• Strong understanding of the payments industry and commercial sales are preferred.
• Technical acumen or relevant experience in designing technical, tool-based or digital adoption (in
app support) training a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117,700.00 to 153,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.