Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Senior Director, Strategy & Operations, US Government Engagement will be a key member of the U.S. Government Engagement (USGE) team and will be part of the Leadership Team (LT).  Reporting to the Senior Vice President of USGE, this Washington, DC-based position will work closely with the Government Engagement team across the region as well as colleagues in other business functions and geographies. The successful candidate will develop and implement strategies that maximize business impact through consistent alignment with local, regional, and global priorities.

Attention to detail is critical, as is a flexible mindset, and a positive attitude. Candidates who can provide sustained guidance and support to colleagues at every level of the organization are sought.

Main Responsibilities

• Partner closely with the SVP and USGE team members to coordinate overall GE strategy and operations.
• Serve as subject-matter expert and go-to resource for USGE perspective on Visa business strategy, product capabilities, and policy trends.
• Lead USGE’s participation in the development and production of compelling content for government/client-facing presentations and thought leadership materials.
• Facilitate cross-functional coordination for regulatory or policy response requests, work closely with Global Policy, Legal, Risk, and Compliance colleagues at the country, regional, and global levels. This includes coordinating USGE’s response to quarterly internal risk updates, audits, updates to investor relations, quarterly Q&A documents, among other deliverables.
• Drive strategic initiatives with trade groups, including customized research projects, thought leadership, and campaign programs related to the value of payments.
• Own strategic and day-to-day relationship with Financial and People Business Partners for all matters related to Budget, Personnel, and HC.
• Partner with SVP on planning and executing all team training and professional development activities as well as employee engagement.
• People management responsibilities to lead a team of two.

Strategy

• Maintain and enhance management tools (e.g. Dynamics) to ensure timely and efficient reporting of regulatory developments.
• Lead on all annual planning processes (AOP) for budget and goals, as well as tracking on a quarterly basis progress of team goals and scorecard metrics.
• Support the GE team to execute strategic collaboration/partnership opportunities with relevant internal business functions.
• Provide strategic guidance and project leadership on key business initiatives.
• Work closely and in coordination with the global GE Strategy & Ops team.
• Manage thoughtful preparation and on-time delivery of executive-quality decks and briefing materials. These include executive engagements with policymakers and regulators, meetings with government and other stakeholders, executive speaking events, as well as any internal business/market reviews, client facing events including but not limited to VPF, NALM, Community events, etc.

Operations

• Continuously review and enhance USGE tools and processes. Share and apply best practices, maximizing performance, and elevating productivity in-market.
• Actively facilitate enhanced communication among USGE, Global Policy, Global and Regional Government Engagement colleagues, as well as with key stakeholder functions such as Legal, Communications, Regulatory Affairs, Risk, and Compliance.
• Lead planning and logistics for all internal and external events like Congressional baseball, QBRs, volunteering activities, Innovation pop-ups among others

• Develop framework and protocols for managing Visa external consultants to drive results and maximize impact of engagements to advance Visa’s policy agenda.
• Manage / lead regular team meetings to ensure timely and relevant materials are shared and socialized.

This role requires in-depth knowledge of Visa’s business and a strong set of relationships across the company. Some travel will be required.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.