Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Position Description

The Head of Business Process Optimization will be responsible for identifying, developing and implementing strategies to optimize operational efficiencies, streamlining processes and programs and drive continuous improvement. This includes the oversight and management of sales processes, strategic programs, KSI and KPI coordination, Scorecard management, and implementation of effective strategic sales performance analytics and operational procedures to assist management in driving new sales and revenue growth within all regions. This position will work closely with sales and business leaders to determine business process improvements and interface with Finance and other functional business partners. 

This is a senior leadership position, and as such, the candidate must possess strong commercial and operational acumen, coupled with leadership skills and payments industry knowledge to drive the best outcome for the business. This role reports to the Global Vice President of VAS Commercial Operations.

Responsibilities:

• Lead a team of transformation managers in the development and execution of process improvement plans, applying methodologies such as Lean Six Sigma, Kaizen, Agile and other relevant frameworks. 
• Overall accountability and responsibility for analyzing exiting workflows and processes to identify areas needing improvement.  Conduct in-depth process analysis, including process mapping, data analysis, and root cause identification, to identify improvements as well as improve operational efficiencies, quality, service, and profitability.
• Develop initiatives in collaboration with key stakeholders at various levels of the organization to ensure buy-in and awareness of initiatives as well as to promote and foster transformational change.
• Establish tools and processes to collect and measure relevant data, identify KPIs and KSIs and produce data driven analysis of critical sales and commercial operations functions whilst collaborating with Business Intelligence, Data Science and Data Analysis teams.
• Monitor the effectiveness of implemented process improvements, conduct regular reviews and audits, and identify opportunities for further optimization as well as, prepare and present comprehensive reports on process improvement initiatives, progress, and outcomes.
• Partner with VAS lines of business, as well as other VAS business partners to engage and organize subject matter experts and cross-functional groups to collect inputs and salient information. Employ processes to effect accurate business planning, establish global cadence for business operations related activities.
• Responsible for all scorecard management for global Sales and Commercial Operations, inclusive of KSIs, KPIs and all non-financial metrics.
• Work collaboratively with all Sales leaders and Commercial Operations leaders on strategic growth programs.  Lead and manage the progress reporting efforts related to these programs.
• Support Business Innovation, Deal Management, Sales Operations, SIP, BI, Sales Enablement, Sales Strategy and Acceleration and Sales GTM teams through project management of key initiatives and priorities related to business process optimization.
• Create processes and playbooks for transformational efforts related to future revenue growth (AANR) planning, market analysis in support of TAM, SAM and SOM.
• Develop globally consistent policies, based on corporate policies, business goals, and internal systems. Work with internal functional groups (HR, Legal, Finance and Marketing) to ensure process, policies, and strategies support both corporate needs and regional requirements.
• Build and maintain a team culture which is cohesive and accountable, ensure there is a consistent focus on talent management, development and build impactful succession plans.
• Maintain an ongoing focus on employee engagement levels, putting action plans into place to address areas of concern and lead cross functional working groups where required.
• Provides clarity on role and responsibilities, performance measures and key success areas. Ensures performance goals set for the team are aligned with SMART principles and reflect functional strategy.
• Communicates effectively and builds rapport with team members through regular dialogue and coaching.
• Builds momentum and creates energy to achieve the team vision and mission. Articulates progress against strategy on a regular basis.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.