Senior Director - Observability Platform Engineering

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Product Reliability Engineering (PRE) ensures Visa’s Products and Services are engineered and operate at a level that exceeds all the availability and reliability targets. PRE is accountable for the reliability of all Visa’s Products including the underlying Applications, Technologies, and Processes. As the world’s leader in digital payments, we hold ourselves to the highest standards for Reliability and Availability. Our programs like IT Disaster Recovery and Change Management are regarded as the highest level in the industry and well regarded by Regulators across the World. The full lifecycle Reliability Assessment is groundbreaking in nature and PRE is committed to raising the bar with innovation and setting the highest of standards. 


Position Summary:

Visa Inc. is seeking an experienced leader to serve as the Sr. Director of Observability Platform Engineering within the Product Reliability Engineering (PRE) organization leading a team of 35+ Engineers. In this pivotal role, you will lead a global team responsible for the development and management of observability platforms, including logging, tracing, monitoring, and Open Telemetry. Your leadership will be instrumental in ensuring the reliability, performance, and observability of Visa's complex global payment infrastructure, with a strong emphasis on tracing requirements.


Essential Functions: 

  • Leadership and Strategic Vision: Develop and execute a forward-looking strategic vision for observability within Visa Inc., aligning it with SRE and the company's overarching business objectives. Provide inspirational leadership to global teams, setting clear goals and priorities.

  • Team Leadership and Development: Lead, mentor, and motivate a diverse team of engineering managers, technical leads, and engineers across multiple locations. Foster a culture of innovation, collaboration, and excellence within the observability engineering teams.

  • Platform Development: Oversee the design, development, and continuous enhancement of logging, tracing, and monitoring platforms, with a specific focus on meeting tracing requirements. Promote industry best practices to enhance observability across Visa's infrastructure.

  • Cutting-Edge Technology and Best Practices: Stay abreast of industry trends and emerging technologies in observability, tracing, and SRE. Evaluate and leverage third-party solutions when appropriate to augment observability capabilities, especially tracing.

  • Performance Optimization: Lead initiatives to optimize observability platforms for efficient data collection, storage, and retrieval, with a strong emphasis on tracing efficiency. Drive resource optimization while maintaining the effectiveness of observability systems.

  • Data Analysis and Insights: Foster data-driven decision-making by providing in-depth insights into system behavior and performance using observability and tracing data. Collaborate with incident response teams to facilitate root cause analysis based on observability and tracing insights.

  • Standardization and Compliance: Establish and enforce industry-leading standards, best practices, and guidelines for monitoring, observability, tracing, and compliance. Ensure compliance with data retention and privacy regulations, with specific attention to tracing data.

  • Collaboration and Budget Management: Collaborate effectively with SRE teams, software engineers, and cross-functional stakeholders to seamlessly integrate observability, tracing, and compliance into the development lifecycle. Manage budgetary considerations related to observability platform development and resource allocation.


Join Visa Inc. in this pivotal role as the Director of Observability Engineering, where you will have the opportunity to shape the future of observability, tracing, and compliance within a global payments technology leader. Your leadership will be integral in ensuring the reliability and performance of Visa's cutting-edge payment solutions that touch billions of lives worldwide while meeting strict tracing requirements.


This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Basic Qualifications:
• 12+ years of relevant work experience and a Bachelors degree, OR 15+ years of relevant work experience

Preferred Qualifications:
• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience in Computer Science or a related field.
• Extensive experience in software engineering, observability tooling, tracing, and leadership roles within the technology sector, with a strong track record of excellence.
• Profound expertise in logging, tracing, monitoring, and observability technologies, with a specific focus on tracing requirements.
• Proven ability to lead and develop global, cross-functional teams within a technology-driven environment.
• Exceptional strategic thinking, communication, and problem-solving skills.
• Comprehensive knowledge of cloud platforms, container orchestration systems, and best practices in observability and tracing.
• Familiarity with compliance and security practices related to observability, tracing, and data privacy, with a strong emphasis on tracing data.
• Demonstrated ability to balance technical innovation with operational excellence.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 163,600.00 to 225,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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