Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa is seeking a highly motivated, energetic and passionate Strategy & Operations Manager to help manage operations and drive strategic initiatives by coordinating across functions and business units, reporting to the Senior Director of Strategy & Operations North America for Visa Commercial Solutions (VCS) and Commercial and Money Movement Solutions (CMS).

The NA Strategy & Operations team leads business operations, business planning, sales enablement and strategy for Visa Commercial Solutions (VCS) and Commercial and Money Movement Solutions (CMS). The function solves business problems, identifies opportunities and solutions for internal and external partners that will result in efficiencies, payment volume and revenue growth.

A highly matrixed position, the chosen candidate will closely collaborate with Sales, Product, Sales Excellence, Finance, Marketing, NA Operations, Corporate Events and CMS Strategy & Operations, to execute on the operational and strategic priorities of the business.

The role requires considerable cross-functional collaboration within a matrixed team, project management skills and agility to manage a variety of projects.

Responsibilities

• Partner closely with the Senior Director of Strategy & Operations North America to lead operational activities of VCS and CMS.

• Develop and enhance processes and tools to optimize business operations.

• Manage projects, routines and tasks across functions (VCS, CMS, Sales teams, Strategy & Operations, NA Ops, NA Conferences & Events, etc.) and stakeholders.

• Manage key initiatives, including business updates, employee engagement activities and event / meeting content.

• Lead organizational administration, including organizational charts, digital resources and event calendarization.

• Assist in internal / external conference deployment, including coordination of showcases and NA VCS / CMS presence. Partner with NA Corporate Events, NA Ops and Marketing on planning of external engagements.

• Support content development of presentations for internal business reviews, management events and external conferences targeted for internal and external engagements.

• Manage communications to executives and investor relations. Support tracking and reporting of activities and updates.

• Coordinate internal audit, regulatory and risk processes.

• Assist in budget management, to optimize resource allocation across VCS.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Strong organizational skills and excellent verbal and written communication skills are required
Exceptional relationship and partnership builder among teams in a matrixed organization
Outstanding interpersonal, communication and active listening skills
Excellent judgment, ability to act with discretion and handle sensitive information
Proven track record of consistently delivering meticulous work within tight deadlines
Adaptable to a variety of different work and projects
High attention to detail, with ability to synthesize information with a passion for developing effective and compelling presentations
Highly proficient in using PowerPoint, Excel and MS Teams
Strong process orientation and ability to establish, document and improve processes
Ability to work cross-functionally with a broad range of internal and external partners
Skilled at managing multiple assignments concurrently, efficiently generating high quality deliverables
Excellent collaborator with strong interpersonal communication skills
Results driven, with a focus on quality execution and outcomes

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 111,200.00 to 144,500.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.