Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Summary

·       As a liaison between scrum teams and business end-users, the Analyst will ensure timely delivery of product roadmap content while identifying risks, challenges, opportunities and growth strategies, business integration needs and retirement plans.

·       Support Customers during Certification & Customer Issue investigation of Alternate Payment Integrations

·       Attend and actively participate in scrum meetings and remain engaged in scrum development.

·       Interact with clients during feedback sessions, focus groups, user groups and requirements gathering sessions using insight gained to complete business scope documents and define user personas for individual products.

Essential Functions

·       Support Product and Project Management while engaging team members and key stakeholders to drive conversations and deliverables that impact the overall Value Added Services Alternate Payments Roadmap

·       Partner with Product Managers and Product team for ongoing refinement of product backlog and execution of the product roadmap

·       Accountable for timely execution of Production Validations, Customer Certification of Alternate Payment Integration, supporting in Business Requirement, supporting in generating pertinent process flows as applicable.

·       Conduct elaboration sessions to solicit requirements not detailed related to Customer Alternate payment certification and issue investigations to refine the requirements and customer ask.

·       Writing Stories, Testing Conditions/ scripts, validation criteria, contributing to communication plans and support release planning.

·       Effectively identify, communicate, and escalate risks, blockers, and impacts that could delay the certification of Alternate Payment Methods or Issue investigation.

Support Operations teams with Issue Investigation, testing, user experience testing, research and other duties as assigned
 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Overall, 5 years of experience, requires at least 2 years of experience as a Business Analyst or Product Analyst role preferably with Agile methods, process & execution.
• Experience writing stories, preferably working knowledge for creating testing plans, test conditions, test automation, use cases and validation criteria.
• Experience in writing database queries, writing scripts, basic coding knowledge, API testing.
• Collaborative and a high level of comfort and effectiveness in coordination roles working with multiple business and technology partners to drive transparency in certification deliverables, across time zones.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,200.00 to 127,800.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.