Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Sr UX/R Designer will join a dynamic team of design and product experts with the purpose of helping to grow our clients’ business and internal product development, through a consultative approach to digital experience design. This individual is a full-stack user experience designer with hands-on human centered design thinking, UX/UI, research, service design, prototyping, facilitation, and strong client-facing skills. With the guidance of our Design and Innovation leadership team, the designer will deliver polished UX/UI artifacts and human-centric digital design expertise for our clients, as well as support RFPs and special projects. This role will also support the creation of product and design collaboration frameworks, co-creation sessions, asset libraries, and design operations management that will ultimately power the work of our practice. 
 
The Sr UX/R Designer should have industry leading design knowledge and research experience, and a fluency to ‘speak’ product development and design thinking. This designer will need to develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time in the solutions we design.  
  

Basic Qualifications:
- 3 years of work experience with a Bachelors Degree or at least 3 years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA, etc) – preferably working in consultancies, digital product, or established startups
- Bilingual, English and Spanish (verbal and written)

Preferred Qualifications:
• 5 years of work experience with a Bachelors Degree or at least 6 years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA, etc) – preferably working in consultancies, digital product, or established startups
• 4+ years working as a product or digital designer as part of an in-house, agency, or cross-functional design or innovation team
• Experience and proven track record running client engagements, demonstrating excellence in presentation polish, and strong client orientation
• Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations that communicate the strategy
• Experience leading and/or collaborating in research initiatives, interviewing, observing and studying the behaviors, needs, and insights of users and leveraging those insights to enhance digital products and/or uncover UX opportunities.
• Strong fluency in digital design software such as Figma, Adobe Creative Suite, Sketch, InVision, Mural, proficiency in HTML/JS/CSS a plus
• Knowledgeable in human centered design thinking, service design, and user research 
• Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects.
• Payment industry experience preferred.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 94,700.00 to 120,700.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.