Senior Consultant – Implementation Manager

  • Full-time
  • Job Family Group: Client Support Services

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Client Support Services works with issuers, acquirers and processors to deliver the support model for Visa DPS. This role is senior level position responsible for implementing new clients and complex projects.  The role will also consist of identifying and resolving issues that range in complexity.

  • Will provide implementations project management for new customers converting from competing processors to the Visa DPS platform.
  • Will serve as implementation project manager for complex assignments with specialization in FINTECH project types where significant initiative and judgment are required.
  • Will operate within the context of established goals and objectives which are visible to Visa and client's management.
  • Will act as primary liaison between DPS support staff and customers and represent customer system and operational requirements to internal organizations.
  • Will develop project plans, identify project team resource requirements, establish project dates, deliverables and management reports.
  • Will track and manage all internal and external issues to resolution.
  • Is able to meet the specified job responsibilities with only high-level guidance, direction and/or involvement from management using established guidelines, procedures and policies.
  • Can work independently with high degree of initiative to manage work flow, resolve problems and meet deadlines.       
  • Will apply working knowledge of a variety of systems and procedures to assess business and technical impact of project requirements and communicate these to clients and internal DPS departments.
  • Plan and conduct member meetings and conference calls.
  • Can support multiple different project scenarios concurrently.
  • May direct the efforts of one or more Implementation Managers on more complex projects.
  • May provide guidance to associates and team.
  • May perform other duties as requested by management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Basic Qualifications:

  • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

  • 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
  • Minimum 8 years project management experience is required.
  • Thorough knowledge of the EFT industry is preferred.
  • Has depth of knowledge and technical aptitude to perform complex responsibilities.
  • Excellent verbal and written communication skills required.
  • Effective time management, planning, organizational, and logical problem solving skills required.
  • Must be able to handle multiple priorities at once and re-prioritize tasks with minimal involvement from management.
  • Ability to comprehend technical information and apply it to the job.
  • P.C. proficiency is required.
  • Extensive travel may be required.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 114,200.00 to 148,500.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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