Technical Program Analyst - Technology Management

  • Full-time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   


The Opportunity:

The Visa Technology Management (TM) team in the Operations and Infrastructure organization is looking for an experienced Technical Program Analyst to support large complex end-to-end IT initiatives.  In this role you’ll be a part of initiatives at the heart of Visa’s growth strategy, be at the center of teams working to solve some of the most challenging growth, scale, and resiliency problems, all while delivering new features, products and services to customers across the global payments and financial services marketplace.  

You’ll work across the solution stack and technology domains (compute, storage, database, network, etc.) interacting with the some of the best and brightest engineers, architects, and product leads pushing the boundaries of what’s achievable in delivering new and innovative payment solutions to the masses.  

You’ll need a solid technical foundation of both depth and breadth to guide teams in planning, designing, and delivering large-scale highly resilient platforms and services to our customers.  Your passion for excellence coupled with uncompromising standards and a positive principle-centered approach to leadership will help lift the programs you lead to new levels of performance. 

The Work itself:

  • Bring a customer focused demeanor with the ability to multi-task and lead conflicting priorities, see the big picture while paying attention to the details and navigate sophisticated processes with ease in order to deliver program goals and objectives on time and within budget.

  • Responsible for handling and supervising program scope, schedule and budget while proactively mitigating risks that could impact turning points and work you're doing.  Develop and track baseline and manage changes with input from manager or mentor.

  • Develop project/program artifacts with reviews/feedback from manager or mentor.

  • Work closely with Product Managers, Engineers and Architects to plan, design, develop and deliver hardware and software systems, platforms and solutions.  Identify and manage dependencies with guidance from mentor or manager.

  • Establish context and facilitate meetings to expected outcomes, ensuring appropriate attendees, agendas are in place and timely notes and follow-up are provided.

  • Develop, manage, plan and communicate to stakeholders with some oversight.  Collect, track, analyze, and share with stakeholders measures of success and progress on program execution. 

Essential Functions
The Skills You Bring:

  • You are an experienced program analyst, having exposure to managing large scale initiatives and understand how those initiatives contribute to the overall business objectives.

  • You are organized, analytical and thoughtful in your program management activities.

  • You are a strong collaborator, ensuring all voices are heard and engaged in the program planning and execution.

  • You are a strong communicator in engaging all levels of the organization as your report on, and communicate current program status, risks, and issues, as well as risk mitigation strategies.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Basic Qualifications
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) in Computer Science or related technical discipline.
• PMP or similar Program or Project Management Certification
• Experience with Waterfall and Agile (SCRUM, XP, Lean & Kanban, etc.) methodologies.
• Experience with MS Project, Clarity, Rally, Jira tools
• ITIL v3 Certification
• Experience co-leading and/or supporting projects in one or more of the following areas:
o Application Development
o Deployments involving Database (including Big Data), Middleware and Storage technologies
o Deployments of SOE Linux/Unix and/or Windows technologies
o Deployments of VM Ware or other virtual computing technologies
o Delivering large capacity planning and tech refresh initiatives including software (OS, DB, etc.) and hardware platform upgrades across multiple environments, networks and data centers
o Deployments leveraging Hybrid and/or Private Cloud
• Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,200.00 to 127,800.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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