Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Technical Solutions team is tasked with supporting clients using Visa Digital products and services including, but not limited to, Visa Token Services, Visa Transaction Controls and Visa Installments.  As Consultant, Client Services, you will be responsible for providing post-launch support to Visa Token Service clients, developers, and partners across the Global Enterprise, Mid-Market, and Small Business channels. 

This role creates an exciting opportunity to be pivotal in achieving success for our clients who have live push payment solutions. This technical/functional specialist will interact with traditional and non-traditional financial institutions, processors, internal Client Success Managers, and external clients as well as be able to thrive in a highly collaborative environment.

This role also requires a solution-oriented thinker who can recommend feasible optimization opportunities to strengthen the overall product and client experience. You will be expected to handle escalated support requests, working with other teams inside and outside the Client Services organization. 

As Consultant, you will also be responsible for acting as a subject matter expert, working with other Consultants and Senior Leaders, training and mentoring new team members in the organization.

Main Job Tasks and Responsibilities

• Act as the single point of technical contact for assigned merchant and partner accounts
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams
• Act in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.
• Provide technical implementation assistance to developers
• Perform business analytics and performance monitoring of live merchants and partners
• Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
• Educate merchants on how ongoing enhancements of Visa services may benefit their business
• Create, edit, and distribute client notifications and communications
• Participate in requirements, design, and roll out of new products and services
• Represent Client Support to other departments in the company including sales, operations, product management, and product development
• Partner with Sales to build relationships with technical and business contacts across the account portfolio
• Stay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.
• Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 7+ years in-depth technical experience such as customer support, software development, or web development
• Client facing experience. Demonstrated success in customer relationship management.
• Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
• Experience working with e-commerce platforms, transaction processing and payment service providers (gateways).
• Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, secure elements, contactless payments, online/remote payments, QR Codes, cloud based payments and chip cards (contact and contactless).
• Demonstrated strong leadership capabilities and interpersonal skills 
• Executive-level written and verbal communication, and customer interaction skills
• Strong organization skills including resolution management and follow up
• Strong problem solving skills
• Experience with web-based software development technologies: PHP, ASP, NET, JavaScript, HTML, XML, JSON, REST APIs
• Understanding of Web Security: SSL, HTTPS, Hash algorithms
• Strong SQL skills
• Familiarity with PCI DSS

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $90,500 to $147,000 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.