Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

This role is primarily responsible for assisting with collections of past due customer accounts for CyberSource, a division of Visa.  Visa is looking for an Associate Financial Analyst with the ability and willingness to learn and assist with revenue operations processes – primarily the collections and balance resolution processes but will be involved in other processes as well.  This position requires the ability to learn quickly and work independently in a fast-paced, entrepreneurial environment, as well as strong analytical and problem-solving skills. The ideal candidate must be able to work with external clients and internal partners. 

Essential Functions: 

• Collaborate with sales, customer support, and other internal functions to resolve balances, strong interpersonal skills are required 

• Contact customers with past due balances by email and phone to request payment and resolve balances, including providing invoices, statements or other documentation to customers  

• Interact professionally and calmly with customers who dispute balances 

• Understand collections processes, timelines and appropriate practices across multiple geographies and business units 

• Understand contract and pricing arrangements with customers to verify balances are correct and collections efforts are in accordance with the contract 

• Manage multiple tasks simultaneously & meet deadlines, which involves strong planning, organization, and problem solving skills 

• Work comfortably and independently in a fast-paced, entrepreneurial environment 

• Perform special projects and ad-hoc analyses as needed 

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This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:
2 or more years of work experience
Strong collections experience, 5+ years preferred
Strong customer support experience and attitude
Strong analytical and problem solving skills required
Must be comfortable working with a heavy volume of data
Detail-oriented, self-starter, with proven ability to work independently and in a cross-functional environment with minimal supervision
Ability to perform under pressure with tight deadlines and accustom to a fast-paced and often ambiguous environment to drive results
Ability to contribute new ideas and solutions for current processes and to address business challenges
Strong organizational and project management skills, Abilities to plan, organize, and adapt within a multi-tasking environment, requiring simultaneous management of multiple issues and projects
Self-motivated and be willing to utilize and learn new technology to solve problems
Strong skills in MS Excel and MS Word
Good written and verbal communication skills
Experience working in an e-commerce environment with an understanding of payment industry is a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 55,200.00 to 70,400.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.