Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Product Reliability Engineering (PRE) ensures Visa’s Products and Services are engineered and operating at a level that exceeds all the availability and reliability targets. PRE is accountable for the reliability of all Visa’s Products including the underlying Applications, Technologies, and Processes. As the world’s leader in digital payments, we hold ourselves to the highest standards for Reliability and Availability. Our programs like IT Disaster Recovery and Change Management are regarded as the highest level in the industry and well regarded by Regulators across the World. The full lifecycle Reliability Assessment is groundbreaking in nature and PRE is committed to raising the bar with innovation and setting the highest of standards. 

This role reporting into the PRE leader will work across various Visa teams, such as Product Development, Technical Research, and the Technology functions, extended to external Regulators.  Your team will work in partnership on Reliability Programs and Governance and jointly responsible for evolving Visa’s existing Reliability Programs and Governance Framework and driving its implementation using best-in-class approaches that harness appropriate technologies, methodologies, and emerging standards to bring immediate impact to the organization. By keeping a flexible and innovative approach, your team will find ways to achieve efficiencies that enable the business rather than disrupting day-to-day operations in pursuit of abstract Reliability Governance goals.  

We are seeking an individual that will be a trusted business partner leveraging deep expertise to consult executive management for key decision making and will drive the engagement of senior management and key governance forums.  Where constructive challenge to functions is needed, the Reliability Programs and Governance Leader will make recommendations to Senior Management on controls or other actions required to mature and uplift operations.  

The candidate is to be viewed by the organization as a knowledgeable, capable, and competent agent for change.  

Essential Functions

As Sr. Director, Reliability Programs & Governance, you will:  

• Lead a small-mid sized team of employees located across the globe. 

• Set the strategic vision and execute on reliability centered programs. 

• In this role, you will work cross-functionally with teams across multiple business units including Technology, Corporate Risk and Product to ensure reliability standards are adhered to. 

• Influence and evolve organizational governance by defining engagement models, centralizing audit oversight and response and defining KPIs that align to organizational goals and objectives. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 12+ years of relevant work experience with a Bachelor’s Degree or at least 9 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD, OR 15+ years of relevant work experience.

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Demonstrated experience in leading technology data governance and technology lifecycle management practices
• Knowledge and understanding of relevant financial industry regulation and experience working with regulators
• Experience with Governance and proven ability to build new best-in-class capabilities using relevant technology and robust architectures to drive organizational impact and act as change agent
• Experience in collaborating cross-functionally to ensure organizational change deeply embeds
• Experience building and implementing foundational management and governance policies, standards, and procedures within a highly matrixed organization
• Experience operationalizing new programs to drive maturity throughout the organization
• Experience managing a global team across multiple time zones
• Strong organizational leadership and C-Suite communication skills
• Ability to synthesize complex information to produce impactful management information and support informed executive decision making

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 181,800.00 to 250,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.