Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Program Manager, Visa Online Platform in the Client Services division will be a member of the platform team that is responsible for shaping the platform’s product strategies as well as the development and rollout of new Visa Online product capabilities. 

Visa Online is the go-to platform for clients to do business with Visa - it provides secure access to important Visa content and services for our clients and Visa employees around the world.

This position is based in Foster City campus and will report to Senior Director, Product & Operations, Visa Online. This individual will work as part of the team that leads the strategy, development, rollout, and ongoing management of Visa Online platform and all supported services.  They will work primarily with other Client Services teams, but they will also collaborate with legal, finance, IT, and other functional areas.

Our program managers are highly visible agile leaders, building bridges across Visa to ensure projects are effectively developed, integrated and deployed with quality and on time into our production systems.

A strong candidate will have a solid experience in product, program management, release management, x-functional team leadership, as well as superb skills in communications, business analysis, problem-solving, cross-team coordination, communications, functional collaboration, process excellence, and change management. The ideal candidate is not just a facilitator or project plan tracker but ensures things get done with customer and people mindset. The ideal candidate must have a 'make it happen humanely' attitude.

Key responsibilities include:

• Responsible for managing large scale, cross divisional program or projects with budgets up to 5M.
• Work with VOL product, CIT, CS leadership to develop program roadmaps which align to business objectives and sequenced by priority and resource availability.
• Work with business and technology subject matter experts to define scope, create estimates, develop budgets, and produce documentation needed for funding approvals.
• Ensure the program and projects are in compliance with Visa's Project Management Methodology and Key Controls and that accurate and timely information is reported regularly on program progress and financial status.
• Provide timely and accurate reporting to all stakeholders, hold regular cross organizational management briefings.
• Lead boldly and utilize hard and soft skills to influence participants of all levels towards the common goal.
• Proactively identify and mitigate risks and issues.
• Identify and manage dependencies and impacts 
• Maintain meticulous records of projects and programs financials, issues, risks, decisions, schedules.
• Facilitate development of solutions that automate the release cycle from code check-in to deployment.
• Drive improvement in overall efficiency and reliability of our release and deployment processes.
• Facilitate solutions for identified security vulnerabilities and track to timely remediation
• Exercise independent judgment with minimal direction from supervisor
• Manage program and project compliance.
• Adopt agile processes with a constant improvement mindset.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD in Computer Science or a related technical discipline.
• 7+ years of experience, as an Analyst, Technical Project or Program Manager or Developer, working with technical teams developing Enterprise class software applications. 3+ years of experience in agile project management desired.
• Excellent analytical skills and enthusiastic problem solver
• Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
• Strong knowledge of Project Management, Scrum, SDLC principles, agile practice and frameworks.
• Excellent verbal, written, and presentation skills. A demonstrated ability to effectively document and communicate technical and business issues and solutions to appropriate organizational levels.
• Ability to work with minimal guidance. Ability to prioritize work, multi-task and manage one’s time.
• Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority
• Advanced proficiency in the use of MS Office, Clarity PPM, and Agile tools such as CA Central (Rally), Confluence Wiki, Tableau, Jira and Jira Align strongly preferred.
• 2 years of Experience in one programming language or technology including, but not limited to Java, C, C++, Python, Javascript, is nice to have.
• Knowledge in Docker and Kubernetes for containerization, monitoring tools like OPNET and or SPLUNK, test automation frameworks such as Karate, Cucumber, Ruby, Selenium, Robot, etc., web services standards and related technologies (XML, SOAP, JSON, REST, etc.), and ability to write and run SQL queries for data validation is a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.