Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Senior Director of Loyalty and Marketing Services (LMS) PMO will be responsible for ensuring that LMS programs and projects are planned and managed through to completion in a manner consistent with the organizations established governance processes and values. They will be able to demonstrate how their experience and skills have enabled them to build and lead a cross-functional team, by executing against goals that align to organizational strategies and objectives. Their leadership style will align with the Visa leadership principles, which include: leading by example, communicating openly, enabling and inspiring others, excelling with partners, acting decisively, and collaborating effectively.

This individual will be responsible for leading a diverse, highly motivated team of Technical Program/Project Managers and Scrum Masters utilizing Agile Development Methodologies. Hiring and retaining top talent will be fundamental to keeping the organization motivated as we continually improve our processes in alignment with the broader Visa organization.

As the leader of the LMS PMO team, they will foster collaboration across global business and technology organizations, providing sound analysis and leadership. Building and maintaining strong internal customer relationships is essential as this position will work with business partners, technology leadership and technology development teams on a daily basis to ensure delivery of quality products in alignment with both global and regional initiatives.

The LMS PMO lead will be responsible for the oversight of all LMS PMO programs/projects in the portfolio, and will work in a geographically matrixed PMO team to ensure delivery.

This position will report directly to the Vice President of Issuing Solutions PMO.

Essential Functions:

• Provide leadership and oversight to a team of technical program/project managers, and scrum masters.
• Closely collaborate with LMS leadership team and the engineering organization for planning, delivery and execution of technology initiatives.
• Closely collaborate with the Issuing Solutions and VAS Business Operations functions to align/lead workforce planning, governance, budget management, and audit activities.
• Work with business partners to develop project road-maps that align with business objectives/priorities and take into account resource availability.
• Overall responsibility for planning, executing, tracking and managing cost, schedule, and scope for all programs/projects in the LMS portfolio, including working in a matrixed PMO team for global development and delivery.
• Direct project portfolio activities, conduct reviews, and use strong technical and business acumen to manage risk and address escalated impediments.
• Ensure necessary consistency and standardization of processes across the team and the broader program management organization.
• Partner with Technology Business Management for coaching and mentoring of local technology leaders on Agile/Scrum/Lean principles and practices.
• Manage HR and performance management aspects of employees.
• Mentor and guide team members through their career paths.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.