Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Reporting to the North America Regional Risk Officer, the Director of Risk Operations, Strategy and System Integrity Programs will play a vital role in overseeing the execution of the North America risk strategy, collaborating with Risk leaders and influencing other cross-functional key leaders at Visa.

This role will sit on the North America Risk Leadership Team and work closely with the team to drive forward strategic projects and help manage key Visa initiatives. This role will also lead the implementation and management of several internal and external projects and play a vital role to facilitate internal deliverables including the oversight of critical network integrity programs across Visa’s clients. This individual will have people leadership and management responsibility for a team of managers and senior managers responsible for running Visa’s Enterprise System Integrity programs.

The ideal candidate is a highly analytical individual, able to complete detailed analysis and identify preliminary trends and themes in the data. This role will also require the intellectual rigor and business acumen to handle complex situations and information. The successful candidate will be an exceptional leader with a deep understanding of the payments industry, expected to be a strong team player with the ability to organize and mobilize his/her direct team and partner effectively with internal partners and external stakeholders.

Essentia Functions

• Lead strategic initiatives and operational projects and partner with global risk strategy and operations team to identify and execute North America level business priorities (i.e.: implementing “state of the art” fraud tools, applying sophisticated identity algorithms, modernizing risk control environments.)
• Lead and manage a three-person team responsible for the optimization, execution, and delivery of North America’s Enterprise System Integrity Programs.
• Champion best practices around integrity programs and ensure they deliver data collection, analysis and effective client remediation plans.
• Represent the North American Business through the transformation of Visa Integrity Risk Programs, ensuring alignment to the other business operations and functions.  Including resource management, weekly billing and appeals process.
• Responsible for managing Bi-weekly leadership, monthly all staff, Quarterly Business Review, Quarterly Regional Risk Committee and monthly meetings with Payment Fraud Disruption (PFD) and North America Product.
• Key contributor to the content, planning, scheduling, coordination, and logistics of Visa’s Risk Executive Council.
• Drive Bi-weekly business updates to Global Risk and North America leadership teams.
• High level dashboard review of North America performance metrics to track KPIs, KRIs against goals and scorecards.
• Review monthly actuals and provide latest outlook to Finance Business Partners.
• Develop frameworks and approaches for high level fraud and auth data analysis; partner with the Risk Analytics team for more granular level or adhoc data requests
• Partner with US business stakeholders to update US Top Risk report and drive the Global Risk Operations (GoRO) reporting platform migration efforts in coordination with the Global Enterprise Risk Management (ERM) team.
• Actively engage Global Risk partners to update scorecard and submit to North America Ops for consolidation.
• Keep track of North America related NBIA (New Business Initiative Assessment), share monthly summary with the team, and identify risk and/or provide feedback from Risk SME’s perspective. 
• Monitor North America RCSA (Risk Control Self-Assessment) status via weekly report or GoRO.
• Work with global risk partners and business leaders to complete annual Business Continuity Planning exercises.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 10 or more years of relevant work experience with a bachelor’s degree or at least 8 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 3 years of work experience with a PhD.

Preferred Qualifications

• 12 or more years of work experience with a bachelor’s degree or 8-10 or more years of relevant experience with an advanced degree (e.g. Masters, MBA, JD, MD) or 6+ years of relevant experience with a PhD.
• Establish high standards of performance to maximize core competencies, enable autonomous execution, and promote ingenuity while bolstering team’s value.
• Experience managing a team.
• Ability to build relationship and influence cross-functionally
• Demonstrated thought leadership and the aptitude to think creatively and identify new ways to approach common problems.
• Ability to prioritize projects to meet timelines efficiently, adapt to changes in priorities quickly and manage multiple initiatives simultaneously.
• Payments industry and/or Risk experience.
• Experience working with financial indicators to measure business performance.
• Quantitative acumen, comfortable with applying analytics to review large sets of data/metrics and providing insights.
• Multi-tasking, project management, and business planning
• Passion for developing expertise and managing across diverse Risk spectrum, including ecosystem risks, enterprise risk, CSR, etc.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.