Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description 

The Staff Designer will join a dynamic team of design and product experts with the purpose of helping to grow our clients’ business and internal product development, through a consultative approach to digital experience design. This individual is a strategic, full-stack user experience designer with hands-on human centered design thinking, UX/UI, research, service design, prototyping, facilitation, and strong client-facing skills. With the guidance of our Design and Innovation leadership team, the designer will deliver polished UX/UI artifacts and human-centric digital design expertise for our clients, as well as support RFPs and special projects. This role will also support the creation of product and design collaboration frameworks, co-creation sessions, asset libraries, and design operations management that will ultimately power the work of our practice. 
 
The Staff Designer should have industry leading design knowledge, design strategy and research experience, and a fluency to ‘speak’ product development and design thinking. This designer will need to develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time in the solutions we design.  
  
Responsibilities:  
 

·       Lead the planning and execution of high-quality client immersions, design sprints, and co-creation engagements (through all phases of design) under the guidance of Design and/or Innovation Leads 

·       Maintain the highest standards of experience design delivery from wireframes to prototypes, extending that polish and strategic thinking to creating extensible and scalable co-creation tools and assets for our practice 

·       Support the planning and execution of hands-on research activities (qualitative and quantitative) to gain customer insights in order to fuel our co-creation process 

·       Deeply understand the payment ecosystem, commerce trends, our Innovation practice, as well as Visa products, services, and capabilities in order to effectively design for our clients and partners 

·       Work with our cross-functional product and business teams to ensure alignment and project success 

·       Strong hands-on designer with fluency across design specializations and deep dive expertise in one or more of the following areas: prototyping, research, UI, front end development, facilitation, design strategy, product management 

·       Support design operations needs as required including but not limited to RFPs, vendor relationships, design briefs, global design initiatives, etc. 

·       Be proactive in advocating for design research and user needs through delivering engaging and actionable insights

·       Ability to justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies, and quickly propose possible solutions to UX issues

·       Excellent verbal and written communication skills, problem solving skills, and empathic interpersonal skills

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.