Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Commercial Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and their corporate clients who utilize a suite of Visa Business Solutions (VBS) products and capabilities to simplify critical processes that businesses perform daily. Areas of focus include B2B (cross-border, virtual and card-based) payments, expense management, travel solutions, data solutions, compliance, and reporting.

The Associate will be a subject matter expert across the Commercial and Money Movement Solutions landscape and all VBS products and services deployed in the region. This includes B2B payments, expense management, travel solutions, compliance, and data solution products. The candidate will need to understand all related integration to these commercial products and platforms.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• Minimum of 6 months of work experience or a Bachelor's Degree
• Must be bi-lingual in English and Spanish and/or Portuguese

Preferred Qualifications:

• 2 or more years of work experience
• Experience in banking operations and/or settlement and reconciliation process
• Associate or Bachelor’s degree preferred
• 1-4 yrs. experience working in a banking or financial setting
• 2 + years of customer service experience
• Basic knowledge of accounting, balancing, banking, and electronic payment processing
• Customer service skills including call de-escalation techniques and a commitment to quality service
• Ability to work effectively with a team and independently while multi-tasking in a high-volume environment
• Strong research, problem-solving and critical thinking skills
• Excellent PC skills, proficient in MS Word and MS Excel
• Excellent oral and written communication skills
• Ability to both learn new products/services and apply knowledge
• Maintain confidential customer and bank information
• Thoroughly describe, document, and update ticket status with current ongoing issues within ticketing system (Dynamics)
• Ability to quickly identify problems and then take appropriate action to solve including effective communication skills to wide audiences
• Adapts easily to shifting priorities and challenges
• Must have punctual, regular and consistent attendance
• Knowledge in API’s and SWIFT message formats, JSON, and XML is a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.