Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

This position is within the Operations and Infrastructure Organization at Visa. This position requires someone with a passion for Infrastructure, Infrastructure as Code, Automation, root cause, improving infrastructure agility. The candidate is required to have strong analytical abilities, work independently and have strong communication skills and working knowledge of automation tools like Ansible and Chef, monitoring tools like Splunk, BMC Patrol, Grafana.

The candidate would be required to work in 4x10 shift covering Sunday through Wednesday or Wednesday through Saturday or other staggered schedule as needed. This position doesn't require night shift.

Essential Functions:

• Responsible for the ongoing maintenance, security, and availability of Systems infrastructure based on business requirements and adhering to tight operations, security, and procedural models.
• Respond to and resolve incident and problem tickets.
• Must have Strong Knowledge and experience in system monitoring techniques and tools supporting unattended operations.
• Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines.
• Responsible for adherence of established ITIL practice.
• Ability to operate in complex, highly-secure, and highly-available, operations environments and interact with the technology domain experts required to maintain those environments.
• Provide automation solutions of manual tasks performed by infrastructure support.
• Work closely with areas across Visa including, Operations, Engineering, Service Product office, and Global Open System Development Lines.
• Ensuring team meets all SLA's and team objectives.
• Managing large heterogeneous infrastructure involving primarily Linux, and exposure to AIX.
• Work with peers and stake holders for determination of root causes for service failure and support escalation, using knowledge, experience,  standard operating procedures and runbooks.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.




Preferred Qualifications:

Strength in scripting and automation tools: Shell scripting, python, Power CLI, Ansible.

Self-motivated with the ability to work independently.

Able to multi-task in order to meet goal of low MTTR (mean time to repair).

Strong ability to self-learn new Unix technologies.

Excellent oral and written communication skills, and strong inter-personal skills.

Ability to write technical design and build documentation for all aspects of Unix Infrastructure.

Strong planning, organizational, presentation and problem solving skills.

Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects.

Ability to coordinate activities within cross-divisional and cross-functional teams.

Unix and ITIL related certifications are preferred.

Expertise in Virtualization technologies such as Docker, Kubernetes, Containers, OpenStack (HOS), VMWare ESX, OpenShift.

Experience in system monitoring tools and performance analysis tools is required.

Experience working in large, complex, enterprise datacenter environments.

Experience supporting shared infrastructure i.e. HP blade server /Dell, HP Servers / IBM Power Systems.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.