Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Summary

The Client Services Business Intelligence (BI) & Analytics team strives to create an open, trusting data culture where the cost of curiosity – the number of steps, amount of time, and complexity of effort needed to use operational data to derive insights – is as low as possible.  We govern Client Services’ operational data and metrics, create easily usable dashboards and data sources, and analyze data to share insights.

We are a part of the Client Services Global Business Operations function and work with all levels of stakeholders, from executive leaders sharing insights with the C-Suite to customer-facing colleagues who rely on our assets to incorporate data to their daily responsibilities.

The Analyst of BI Governance will help make Client Services’ data easier, more stable, and more secure for our internal customers.  This role is focused on maximizing the value of Client Services’ BI investments and encompasses a subset of traditional Data Governance responsibilities.  The team is responsible for the policies, processes, and tools that will allow business and data experts across Client Services to use data better.

Responsibilities

• Utilize Agile practices to assist in building a BI Governance program for Client Services including, but not limited to:
  • Measuring and monitoring usage of our tools and assets
  • Certifying a Single Version of the Truth for CS-wide metrics
  • Enhancing the performance, usability, and security of our platforms
  • Identifying business-user created BI content that is a candidate for expansion
• Ensure users from across Client Services can easily access, understand, and use appropriate data
• Partner with our Engineering team to ensure all data assets meet our standards for certification and ease of use
• Communicate openly with stakeholders to ensure your deliverables meet business needs
• Be a thought leader who grows the data culture of Visa’s Client Services function

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 2+ years of work experience with a Bachelor’s Degree or an Advanced degree (e.g. Masters, MBA, JD, MD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 4-year college degree in a quantitative field
• Must be proficient in all MS Office applications
• Strong verbal, written, and interpersonal skills are required
• A team player and collaborator, works well with a diverse group of individuals in a matrixed environment
• Basic level of understanding of corporate data applications such as CRM (e.g., MSFT Dynamics, Salesforce), BI platforms (e.g., Tableau, QlikView, PowerBI), and basic engineering and coding for small and big data (e.g., SQL, Hive, Spark)
• Visa experience or knowledge of payments or client service industries is desirable
• Enjoys asking the next question and searching for deeper knowledge about everything

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 94,700.00 to 120,700.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.