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Team Summary
Visa’s Cybersource is a market leading e-commerce platform for acquirers and merchants, enabling them to transact securely both online and off-line. The platform provides enhanced fraud management capabilities and solutions that facilitate all payment types. One single connection to Cybersource can enable merchants to conduct global business without the merchant having to integrate to local payment providers / methods one by one, significantly improving their go-to-market speed. This works in harmony with Cybersource's Decision Manager, the world's largest fraud detection radar allowing clients to combat fraud effectively. Cybersource has moved from being a digital online platform to an omni-channel platform, enabling digital transactions and in-app and in-store transactions, providing significant value to Visa’s clients, whether they’re large merchants, fintech’s and the world’s largest digital wallets and marketplaces.

Cybersource is a leading payment solutions platform in SMT. Many of the largest ecommerce businesses across the region depend on Cybersource to provide uninterrupted commerce and superior customer experiences to their users while managing risk to global standards. Cybersource has been identified as a strategic pillar to Visa’s global strategy to create more innovative merchant solutions and has significant executive sponsorship to invest in its growth.

Job Description and Responsibilities

• Drive Cybersource revenue and management objectives for SMT. Achieve objectives by leading strategic sales alignment with Merchant Sales & Acceptance (MS&A) teams, regional and global Cybersource teams and other Visa departments. This is a senior role and reports to the Head of MS&A for SMT with dual line reporting into the Asia Pacific Cybersource Head.

• Success metrics include revenue & transaction growth, market share, client success and other related KPIs for Cybersource Sales as agreed to in the Visa Annual Operating Plan (AOP).

• Lead the local Cybersource team with both direct reports and indirect teams. Be an active member of the country MS&A and regional CYBS teams. Ensure success in coordination with other teams.

• Drive coordinated Cybersource offering in the regional partnering with and overseeing other functional activities (e.g., Marketing, Fraud Analytics and Client Services).

• Develop and deliver Cybersource AOP, multi-year plan, and sales performance management KPIs including pipeline management, conversion, time to revenue etc.

• Manage close working partnerships with Visa stakeholders – business development teams, Product, Risk, Corporate Relations, Legal, etc.

• Drive execution of strategy and build greater understanding of Cybersource opportunities.

You will need to be a highly effective communicator including at the CXO level who can work effectively in a complex, matrixed environment. You will need to be adept at developing a robust internal and external network of relevant global business leaders to help you execute effectively. This is an opportunity to be at the forefront of a commerce with significant potential for growth.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.