Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Summary

An engineering position that will play a key role in Architecting, Maintaining APM - Application Performance Management tools and provide Subject Matter Expertise to solve complex application performance problems.  You will ensure the most effective and efficient utilization of IT resources, while delivering best in class application performance platform. You will have a deep technical understanding of distributed systems application architecture, open systems infrastructure, and internal private cloud hosting environments.

Essential Functions:

• Assist teams with application performance troubleshooting, system/cloud infrastructure performance monitoring, provide recommendations on optimizing performance and capacity of application and server infrastructure.
• Responsible for daily monitoring and collecting data from application and infrastructure performance across production and non-production environment. Analyze transaction performance and system performance data, alert teams to avoid any upcoming performance or any constraint with processing capacity.
• Analyze historical performance and transaction data, work on capacity planning models for upcoming merchant's promotions or peaks.
• Evaluate any performance overhead of new technologies, APM tools. Install, configure, instrument, upgrade APM tools. Create dashboards and setup alerts for performance metrics.
• Drive engineering, certification and security aspects of Application Performance Management monitoring tools and services.
• Follow good engineering practices and concepts and adhere to audit requirements and understand corporate compliance issues and requirements.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) OR 5+ years of relevant work experience. 

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• Minimum of 2 years' hands-on experience in application performance monitoring and troubleshooting using any Application Performance Management tools - Riverbed/AppDynamics/Dynatrace.
• Knowledge and experience in Python scripting.
• Experience in Application/System performance monitoring & troubleshooting using any APM tool such as - Riverbed/AppDynamics/Dynatrace/Wily Introscope etc
• At least 1 year of experience in performance monitoring of Cloud Infrastructure (VMWARE), Docker, Kubernetes
• Experience with installation, configuration, and Instrumentation of any APM tool such as - Riverbed/AppDynamics/Dynatrace
• At least 1 year of experience with Capacity planning, performance tuning, Load/Stress testing, troubleshooting performance issues (memory leak, JVM performance, thread dump analysis, database performance)
• Experience with network performance monitoring, troubleshooting network performance (packet capture and analysis, TCP/IP performance)
• Deep understanding of Docker, Kubernetes, VMWARE, Microservices
• Deep understanding of Operating System (Linux/Windows) tuning parameters and configurations for high performance.
• Knowledge of various application architectures and their components (MQ, Cache, NoSQL DB, RDB, Application servers such as Tomcat, JBOSS etc.)
• Strong interpersonal and communication skills (written and verbal). Should be comfortable facilitating multi-team activities.
• Payment processing background is a big plus.
• Analytical skills, able to work independently to troubleshoot, solve complex performance problems. Make independent judgments/decisions within established guidelines.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 94,700.00 to 120,700.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.