Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Analyst role is an individual contributor role within Global Client Testing team. Responsible for providing testing support to Visa Clients Globally who are certifying new interfaces to Visa and/or testing enhancements/upgrades/changes to existing interfaces.

Job Responsibilities:

• Responsible for certifying Client and Visa Initiatives both regionally and globally   
• Able to analyze and understand the client’s requirement, execute test cases (manual and automation), document and certify clients.
• Represent as a quality specialist for large cross-functional, cross-organizational projects, flexible to adapt/recommend processes changes, and scoping of test requirements.
• Be the region’s testing specialist in supporting global key clients and pilot implementations of new Visa products/services within the region. Proactively share experience and guide the rest of the team on test procedures for new products/services.
• Demonstrate professional, clear, direct and responsive written and verbal (Preferred - Portuguese, Spanish along with English)
• Work cross-functionally with Product, Readiness, Implementation, Development, Digital, GETS and other Visa stakeholders to support strategic region and country-specific initiatives. Develop comprehensive test scripts and testing processes, as necessary.
• Actively participate in testing activities and contribute to revenue and/or qualities for process improvements resulting in shorter testing cycle times, improved efficiency, reduced costs and increased client satisfaction and testing experience
• Proficiency providing technical and consultative support to both internal and external resources and customers to support business needs
• Able to influence clients’ testing decisions through negotiation and consultation by demonstrating good working knowledge of Visa service/product offerings.
• Contribute to grooming less experienced GCT analysts, providing training, guidance, knowledge transfer and reviewing their work.
• Works to understand client business needs and determines how Visa products and services are configured to meet their objectives.
• Should be able to complete projects ranging in scope and complexity with little or no involvement from department management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• 4 – 6 years of experience in the EFT/payment industry
• 3 -5 Years of test planning, test design, test strategy, and test execution
• Proficiency in Portuguese, English and Spanish
• Proficiency with troubleshooting and resolving complex technical issues related to web-based software applications
• Knowledge of all Visa Systems including MVS, VIP, RSI, CORE/Config
• Utilize defined standard Testing and Certification skills and processes
• Exposure to tools such Visa and other network simulators, CRM, Web Interfaces and all associated tools required for the position

Preferred Qualification:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Proficiency understanding and providing technical and consultative support to external customers and identify business needs.
• Ability to manage assignments that are of diverse scope and complexity and require significant initiative and judgment.
• Excellent verbal, written, presentation and relationship skills.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.