Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Visa Global Service Experience team are the liaison between Client Services (CS) and Product. This role is recognized as a thought leader and authority on client enablement functions and needs. This role excels at matrix management to ensure Client Services Stakeholders are aware of product enhancements and have a voice in helping mold the deployment process to ensure a scalable, simple enablement and ongoing support process with a client lens. This person will specifically be focused on managing a team of Service Experience Managers ensuring the creation and execution of the deployment and ongoing support model for new products and services.  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
o 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
o Experience using standard MS Office tools (e.g.MS Project, Excel, PowerPoint, Word, Visio, etc.)
o Advanced experience with Excel, ability to create pivot tables
o Excellent verbal, written, presentation and interpersonal skills
o Strong collaboration skills
o Self starter and organized
o Strong leadership skills within a matrix management environment
o Demonstrated technical aptitude
o Able to set priorities, influence others, and manage expectations.

Preferred Qualifications
o 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
o Self-starter with a demonstrated ability to achieve results as part of an effective team, effectively
prioritize and multi-task under deadlines
o Demonstrated understanding of the payment and data processing industries including industry
trends and high-level business drivers
o Exhibit advanced planning, organizational and problem-solving skills
o Demonstrated strong leadership capabilities with ability to work in a complex organization to
define a playbook for all stakeholders to achieve joint success
o Ability to adapt to change and design and execute alternatives
o Experience with digital payments
o Understanding of 3DS and Token Processing
o Expert in manipulating and aggregating Big data - payment data experience is a plus.
o Strategic thinker with superior analytical and problem-solving skills to translate data into
meaningful stories and insights.
o Strong communication and story-telling skills in presenting ideas and analysis to various audience
levels.
o Advanced tableau experience
o Team player, results oriented and able to handle numerous projects concurrently
o Experienced building and delivering power point presentation to senior leaders.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: This position is be based in our the Ashburn, VA area and will not offer any relocation assistance. The estimated salary range for a new hire into this position is 124,600.00 to 162,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.