Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Imagine yourself as part of Visa’s People Systems organization, a team that is responsible for driving the transformation towards world class workforce and partner experiences across the People Systems landscape.  In this role, you will lead product management for our Talent Management applications. This affords you with a unique opportunity to work on some of the most highly visible initiatives inside one of the world’s most valuable brands.  The role will allow you to be creative, strategic, and impactful. It will also test your ability to thrive under the pressure of intense expectations and a multitude of critical stakeholders, and ultimately be a rock star in a company where industry leadership is the norm.  You will have the unique opportunity to lead the systems strategy roadmap for our platform capabilities by engaging key customers and being part of a growing business that will scale.

We are a key driver of change through purposeful technology.  We are an established, successful global organization.  We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of employees. We combine rigor, data and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch, and evaluate. We are comfortable learning from our mistakes.

ABOUT YOU

• You drive the strategy around the design of the platforms in harmony to produce an excellent workforce and partner experience.  Purposeful integration and simplicity in creating delightful People experiences are a hallmark of your record of accomplishment.
• You use years of experience in design thinking, People technologies, product management, data analytics and people leadership to drive change that propels an organization forward. 
• You have extensive prior experience managing and supporting multiple Talent Management technology products and orchestrating their cohesion (includes but is not limited to: Workday, Star360, Qualtrics, Talent Marketplace, Performance, Talent Planning, etc.).  This role is in support of our Talent Management team, sitting within a centralized People Systems team.
• You are driven by curiosity about new technologies and tools to enable workforce and partner experiences.  Following, collaborating, and synthesizing the innovation landscape is part of your DNA.
• You are a collaboration expert and successfully can woo a crowd of matrixed stakeholders. You feel deep satisfaction from consensus-building and strive to educate and empower diverse thought partners in your everyday interactions.
• You have exceptional presentation and communication skills and thrive at delivering clear and concise messages that resonate with all audiences.
• Your way of doing people research is by talking to them (often) and capturing the essence of those connection points.
• You do not need all the answers. You are resourceful, relentless, and resilient and leverage your skills in asking the right questions to drive disparate resources towards the right answers.  You will be working in a startup-like environment within a matrixed organization, this type of work should energize you.
• You live for figuring out how a new platform works – often stress testing its features and advocating for potential new features you think would add additional value.  Leveraging your detail orientation enables you to oversee plans to shape the delivery of a work product and drive large project teams across the finish line.
• You have been successful at making work and life balance in harmony while meeting the always-on nature of a global corporation.  Working well under the pressures of a fast-paced organization that is seeking to maintain market dominance for the next 20 years is your speed.
• You have a global mindset – you take genuine interest in other cultures, do not suffer from “HQ syndrome”, and embrace the need to operate with cultural norms and in time zones other than your own.

Key Responsibilities: 

1.     Think Big and Dive Deep - Lead small, medium, and large-scale implementations including (but not limited to): Key investments in our Talent systems roadmap and driving innovation through your innate ability to sense what is meaningful to our end-user:

• Set a vision for and use your influencing skills to lead People technology teammates towards a well-orchestrated and supported program plan that ensures effective launch and implementation
• Translate program design into an innovative, technologically forward thinking, and operational efficient solution that balances things like quality of user experience and operational cost of delivering
• Act as a strategic business partner to leadership by transforming strategic goals and priorities into business solutions and then implementing digital solutions coupled with modern and efficient end-user processes
• Operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ.  No task is beneath you

2.     Invent and Simplify - Innovate and Nurture the Talent Management Product Portfolio: You will have an opportunity to evolve the existing product portfolio and launch new ones. You will leverage your strategic and critical thinking to articulate how the portfolio of solutions you own can evolve into the future.  By leveraging your own knowledge of People solutions and your vast network, you can articulate progressively evolving roadmaps that ensure an integrated workforce experience.  Sometimes innovation means completely new ways of thinking and sometimes it means simply delightful tweaks to existing solutions.  You operate on either ends of that spectrum, and find joy in doing it.

• Elicit and document requirements, perform impact analysis and create process improvement recommendations for complex technology projects that touch multiple domains on the People team
• Collaborate with IT and vendors to plan, implement, and build the right features / enhancements with a focus on solutions that solve for enterprise, end-to-end People processes
• Hunt for big ideas that identify and solve important end-user needs, and move beyond incremental features and instead propose a complete end-to-end automated solution

3.     Earn Trust - Act as strategic business partner to various business stakeholders: You will skillfully cultivate and grow key internal and external relationships. You will form and engage in productive partnerships with critical internal People and IT stakeholders – to evangelize the work we do, ensure a common understanding of the experience and scale it effectively across the organization. You will be versatile in the work you do in the context of these internal and external relationships: from ensuring buy-in with a senior internal stakeholder, to negotiating a contract with an outside provider and everything in-between.

4.     Customer Obsession – Start with the customer and work backwards: You will work vigorously to earn and keep customer trust while having a bias for action.  Speed matters and many decisions are reversible and do not need extension study.  We value calculated risk taking.

• Lead and drive UAT for large technology program delivery
• Propose improvements for internal processes with an eye towards automating the manual (reduce all debt)
• Provide project management support and communications for complex projects as well as anticipate and raise risks and propose mitigation plans
• Use a combination of product instinct, data, and teamwork to ensure we provide well-crafted solutions.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools (“AEDTs”) may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

BASIC QUALIFICATIONS
• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

PREFERRED QUALIFICATIONS
• 12 years of progressive experience in end-to-end product management in software or web technologies
• Extensive experience in building and/or architecting custom learning systems with multiple integration requirements, either in a start-up or corporate environment
• Pertinent experience configuring cloud systems including (but not limited to): Workday HCM/ Talent Certified, Star360, Talent Marketplace-like solution
• Background in management consulting or MBA a plus
• 8 or more years of experience eliciting and gathering business requirements, including proven experience with:
o Running requirements workshops with multiple business stakeholders
o Writing user stories
o Creating process flows
o Fit Gap Analysis
o Impact Analysis
• 5 or more years of experience creating and executing on project plans, tracking dates and status and providing project updates to peers and senior leadership (Agile methods preferred)
• Relevant experience in the software development life cycle (plan, analyze, design, implement, maintain) including systems testing which includes corner cases and unusual scenarios
• Expert at documenting current and future state process, challenging the status quo and looking across functions for ways to automate and reduce manual work
• Extraordinary communication and translation skills where clearly articulating technology concepts simplifies the needs required across a different group of stakeholders
• Deep functional experience with People domains (you understand what it takes to make People functions successful because of your hands-on experience with Workday as an example)
• Expert storyteller with proven experiences building and presenting to senior leadership on complex themes

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $110,800 to  $180,000 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.