Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Production Support group prides in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. As part of the team – incumbent will be responsible for supporting critical applications, API's and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triage and escalation procedures. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations. This person will work on various Analytics and Data Interface applications. This includes maintaining the projects, responding to customer queries and helping troubleshoot data and Java application issues. Incumbent will work with cross-functional teams (Development, Quality Engineering, Release Management, Operations, and Product Management) for continual product delivery improvement. Will be responsible for managing the Service Level Agreements (SLA) with customers on problem tickets.

Essential Functions:

• Responsible for supporting critical Visa Data Interface and analytical applications and ensuring the stability of the applications.
• Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation.
• Write and maintain scripts to monitor system functionality and performance.
• Apply code and operation break fixes and other proactive maintenance activities.
• Will evaluate the issues reported by Visa clients and members in order to provide ongoing solutions.
• Performance tuning of applications.
• Execute decisive action to preserve and maintain service availability, performance, integrity, capacity, and security.
• Participate in root causes analysis for service failure and provide resolution.
• Work with ticketing application to manage tickets and maintain SLA and OLA.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Computer Information Systems, or related technical field, followed by 2 to 5 years of work experience.
• Knowledge of production support processes, including: incident/change/problem management, and escalation procedures.
• Excellent UNIX/Linux Skills and well versed with deployment pipeline
• Analytics and API Knowledge
• 2-4 years of Experience with ITIL, Servicenow and ticketing workflows.
• Experience and willing to be on-call rotation on weekdays and weekends.
• 2-4 years of experience in Java and Linux application support and DB concepts
• Proficient with SQL. 
• Min 2-4 years of experience in Production support working in a globally distributed team
• Support after hours maintenance windows and deployment
• Strong understanding of containers & microservice architecture.
• Strong understanding of SDLC
• Experience with builds, deployment, troubleshooting and production support
• Strong scripting knowledge and work on experience is more value add

Incumbent must have strong problem solving, analytical and technical troubleshooting skills. S/he must have the ability to prioritize and perform multiple tasks simultaneously and delivery exceptional customer service. S/he must be comfortable working in a production environment with change management, defect tracking and status reporting processes. Excellent written and verbal communication skills required. A bachelor’s degree in computer science or a related degree required.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.