Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

As a Business Operations Consultant on the Business Operations & Strategy team, you will play an important role in driving the strategy and supporting day-to-day operations of the North America Client Services (CS) organization.  A significant focus for this role will be developing reporting and dashboards that will be used by the North America Leadership Team to help inform decisions and run the business.  Although this is not a client-facing role, this person will work directly with client-facing teams on various projects, communications, and other initiatives.  This is an individual contributor role, but may be responsible for leading project teams.

Responsibilities

• Develop ad-hoc and scheduled reports/dashboard based on various regional performance metrics.  These are to be used by executives within CS as well as leaders within partner teams.

• Analyze performance data to identify opportunities and recommendations for improvements.

• Assist with development of presentations for executive review.

• Develop and maintain internal web pages (“Compass”) for internal partners that promotes billable services offered by North America CS and encourages the use of VIK (Value-in-Kind).  This includes the development and documentation of key VIK use cases.

• Develop and support various regional communications for CS teams and internal partners.

• Lead or support process improvement initiatives.

• Support other North America CS initiatives/projects/task forces, as needed.

This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office 50% of the time during the week.  Two days are designated as in-office collaboration days and are based on the office in which the candidate is domiciled.  The third day in the office will be decided based on team needs and determined in partnership with senior leadership.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.