Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

We are looking for a Senior Director, North America Communications to be a key leader on the North America Communications team.  This role is responsible for executing internal and executive communications plans that drive employee engagement, elevate executives profiles and contribute to Visa’s strategic business priorities in North America writ large. 

Core to the remit is responsibility for employee communications in region, but critical to success will be the ability to work cross functionally with NA executives, the People team, the larger corporate communications team, the NA operations team, and colleagues across other regions.  

In this role, you will have a seat at the table, developing employee engagement strategies as you work cross-functionally alongside leaders and thinkers building Visa’s brand and driving the future of payments. The ideal candidate is someone who is strategic, able to build trust with key stakeholders at all levels.  Your creativity will be encouraged, nurtured and rewarded as you work to connect employees more closely to Visa’s clients, innovations, technology, partnerships, purpose and sponsorships. 

Prepare to learn as you lead. Your partners in this role will be top talent with diverse backgrounds and rich pedigrees. Building relationships with cross-functional partners will be critical to your success in this role. You will be working with individuals who have world-class educational and professional experience that informs dynamic collaborative experiences.

The Senior Director will have interest in and willingness to jump into projects that span the full communications remit.  You will enjoy flexing across a variety of comms disciplines including internal, employee, external, measurement, planning and social media. Generalist background preferred.

This role reports to the Vice President, North America Communications. 

Responsibilities

• Serve as key partner and strategic advisor to North America executives for all related internal communications efforts ensuring frequent, transparent and impactful programs.
• Build and execute comprehensive communications initiatives that help employees understand the goals, programs, processes, organizational structure and vision of senior leadership.
• Partner closely with colleagues driving external communications to ensure message alignment and consistency – and to generate new content ideas.
• Drive executive communications for North American leadership team, supporting executives in memos, speaking points, presentations, events, social channels, and ad-hoc requests.
• Use communications to encourage employee engagement and participation in social impact, sponsorship (NFL, FIFA, Olympics), learning and development, and other special programs.
• Stand up programs and communications that enable strong employee pride and ambassadorship while supporting a diverse and inclusive culture.
• Monitor employee engagement through pulse surveys and work with the business to develop strategies to address issues identified in the survey.
• Engrain yourself in the North America employee culture to have a finger on the pulse of what employees need and want to hear from leadership.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.