Senior Director, North America Communications

  • Full-time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

We are looking for a Senior Director, North America Communications to be a key leader on the North America Communications team.  This role is responsible for executing internal and executive communications plans that drive employee engagement, elevate executives profiles and contribute to Visa’s strategic business priorities in North America writ large. 

Core to the remit is responsibility for employee communications in region, but critical to success will be the ability to work cross functionally with NA executives, the People team, the larger corporate communications team, the NA operations team, and colleagues across other regions.  

In this role, you will have a seat at the table, developing employee engagement strategies as you work cross-functionally alongside leaders and thinkers building Visa’s brand and driving the future of payments. The ideal candidate is someone who is strategic, able to build trust with key stakeholders at all levels.  Your creativity will be encouraged, nurtured and rewarded as you work to connect employees more closely to Visa’s clients, innovations, technology, partnerships, purpose and sponsorships. 

Prepare to learn as you lead. Your partners in this role will be top talent with diverse backgrounds and rich pedigrees. Building relationships with cross-functional partners will be critical to your success in this role. You will be working with individuals who have world-class educational and professional experience that informs dynamic collaborative experiences.

The Senior Director will have interest in and willingness to jump into projects that span the full communications remit.  You will enjoy flexing across a variety of comms disciplines including internal, employee, external, measurement, planning and social media. Generalist background preferred.

This role reports to the Vice President, North America Communications. 


  • Serve as key partner and strategic advisor to North America executives for all related internal communications efforts ensuring frequent, transparent and impactful programs.
  • Build and execute comprehensive communications initiatives that help employees understand the goals, programs, processes, organizational structure and vision of senior leadership.
  • Partner closely with colleagues driving external communications to ensure message alignment and consistency – and to generate new content ideas.
  • Drive executive communications for North American leadership team, supporting executives in memos, speaking points, presentations, events, social channels, and ad-hoc requests.
  • Use communications to encourage employee engagement and participation in social impact, sponsorship (NFL, FIFA, Olympics), learning and development, and other special programs.
  • Stand up programs and communications that enable strong employee pride and ambassadorship while supporting a diverse and inclusive culture.
  • Monitor employee engagement through pulse surveys and work with the business to develop strategies to address issues identified in the survey.
  • Engrain yourself in the North America employee culture to have a finger on the pulse of what employees need and want to hear from leadership.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Basic Qualifications:

•12 or more years of work experience with a Bachelor’s Degree or at least 10
years of work experience with an Advanced degree (e.g. Masters/MBA
/JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

•15 or more years of experience with a Bachelor’s Degree or 12 years of
experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with
9+ years of experience
•Results-oriented professional with at least 12 years of experience in
communications roles, preferably with both agency and large enterprise
• Demonstrated ability to create holistic communications programs that span
internal employee, executive, external, events, and social comms.
• Exceptional communicator with outstanding oral, written and presentation
• Effective collaboration skills using influence and inspiration to achieve desired
• Proven experience transforming traditional communications tactics to fit with
shifting media habits (e.g., digital, social and mobile).
• Exceptional storyteller who can build and deliver messaging across a diverse
set of audiences.
• Skilled in working with all communications apps and platforms (e.g.,
PowerPoint, Intranets, collaboration tools, social listening, blogs, video,
photography etc.).
• Keen attention to detail, polish and presentation.
• Proven ability to think ahead, engage proactively and take initiative. Key to
this role is managing up!
• Highly effective project management skills and proven track-record of
managing projects within a highly matrixed organization or teams.
•Hands-on team player who builds strong relationships internally and externally.
• Self-starter, who is nimble, flexible and comfortable working in an environment
where priorities can change quickly.
• Experience working on large events that require cross-functional
• Able to mentor and manage talent.
• Able to build a large network of colleagues across functions and geographies.
• Experience managing budgets and resources effectively.
• Ability to use data and metrics to inform planning and make decisions.
• Understands what it takes to get work executive-ready.
• Upstanding character, leadership, consistent execution and commitment to

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 169,200.00 to 220,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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