Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

As part of the global value added services organization, North America Product & Experience Design (PxD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing.

The PxD team is looking for a talented individual to help lead and execute human centered design client engagements. The individual should be able to work collaboratively across design, research, and technology. The PxD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional.  The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice!

RESPONSIBILITIES

• Manage work streams within integrated teams of Product, Design, and Research in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)
• Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges.
• Design, lead and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
• Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally
• Use business as a lens to inspire fellow designers and researchers about new possibilities by sharing innovative business models and product offerings with your teams.
• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.
• Work closely with Internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication
• Drive coordination with core product teams to enable commercialization
• Articulate the possibility, viability and feasibility of product recommendations
• Create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features
• Conduct in-depth market testing using various qualitative and quantitative research methods
• Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into “set plays” of repeatable processes Visa can utilize with clients
• Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 142,300.00 to 185,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools (“AEDTs”) may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.