Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa Direct is an exciting, new payment service that Visa provides to clients (issuers, acquirers, processors, merchants, and service providers) the ability to facilitate funds transfers and disbursements from and to Visa as well as non-Visa accounts globally. Visa Direct consumer and business applications include person to person (P2P) money transfers, marketplace payouts to gig economy participants, funds disbursement (e.g. insurance claims) and many more. The push payments market is estimated to be more than 80 Trillions of payment volume, replacing cash, checks, and ACH with push credits directly into bank accounts in real-time.

The Visa Direct Onboarding Solution team is responsible for the client end-to-end onboarding process globally, from commitment to implementation. We thrive to deliver a seamless experience that enables our clients to adopt Visa Direct quickly, allowing to scale, accelerate time to market, enhance customer experience and continually optimize our processes. The team is seeking a highly qualified Product Manager who is passionate about enabling differentiated client experiences and delivering operational excellence.

With a strong focus on continual improvement, simplification, and standardization, you will own and be accountable to manage the Automation and Digitization of the Visa Direct Product Onboarding processes, as well as the relationship with key stakeholders and development teams to ensure the development is delivered and aligned to the business needs.

This role will report to the Global Senior Director of Visa Direct Onboarding Solutions.

Responsibilities:

• Possess or quickly develop subject matter expertise on the Visa Direct Products, and end-to-end Onboarding processes, including functional hand offs and regional nuances.
• Ensure adoption of new and optimized processes by regional teams in partnership with key stakeholders in other functional areas, like sales, client services, Change Management, Training, and Knowledge teams.
• Responsible and Accountable to harvest Business and Functional needs and translate them into Agile Users Stories to create a backlog of Requirements.
• Drive and lead regular business backlog prioritization reviews and ensure alignment between stakeholders, as priorities and scope will inevitably change.
• Drive and ensure agreement on the “definition of done” across User Stories, to ensure that “what will be developed” aligns with “end user requirements”.
• Own the relationship with IT and meet regularly with them to drive the refinement of the development backlog to ensure prioritization aligns with business and functional needs.
• Ensure IT fully understands the business and functional needs and you will drive in partnership with IT the translation of those needs into technical requirements.
• Drive and actively address impediments that may impact the adoption or functionality of the solution being rolled out, by breaking silos to align business, operations, and development teams, to ensure collaboration and successful implementation.
• Lead feedback activities with stakeholders during Demos and Testing and consolidate feedback to drive bug corrections and improvements.
• Lead in partnership with development teams testing, rollout, and communication of new and updated functionality.
• The role will require extensive collaboration with multiple global and cross functional teams to successfully lead project to completion and provide regular updates to stakeholders and leadership.
• Own the delivery of regular detailed updates (report) of the progress of development and readiness of new and updated functionality.
• Communicate Automation and Digitization strategy to Senior Leadership

As part of an agile and process-owner oriented team, the ideal candidate must be flexible to adapt to new business requirements, with possible changes or increased responsibilities based on the evolution of the business, processes, and team.

Key characteristics of the candidate include being comfortable working and engaging in a global matrix organization, exceedingly self-motivated with a proactive attitude, and an innately inquisitive nature. Supporting a variety of activities that include process management and process optimization, the candidate will be part of an agile team, highly flexible and collaborative, with a strong focus on continual improvement.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.