Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Reporting directly to the Director of Global Technology Change Management, we are seeking a System Analyst with IT operations and/or service management (Change) experience. The candidate must possess a good understanding of the IT infrastructure components (servers, network, storage, middleware/database, application software and data center facilities) and processes followed in software development and IT operations, as well some of the tools used to implement and manage them.

The candidate must have good understanding of change risk assessments, Change Advisory Board meetings, and the day-to-day running of IT Change Management process. 

Essential Duties:

• Supports Visa's IT Change Management Process
• Educates users, monitors compliance to, and continually assesses and improves enterprise-wide Change Management process, considering internal and external audit requirements
• Services as central point of contact for all changes that impact Operations, produces up-to-date change schedules for large and varying Visa audience
• Offers recommendations on changes pending authorization – as appropriate, approve, modify, or reject
• Assists in the resolution of scheduling conflicts
• Chairs the Change Advisory Board process, provides reports for CAB review
• Monitors metrics and drive continuous infrastructure and application improvement efforts across team to achieve SLA & KPI for Change Management
• Production of statistics and reports to demonstrate performance of the Change Management process 
• Works with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable, and continuously
  improved  
• Suggests comprehensive metrics that can be actionable and promote positive behavioral changes Baseline, improve and re-measure success. Work with the Metrics team to deliver reporting metrics to drive continuous improvement
• Manages relationships with other process management teams to provide a consistent delivery framework
• Work with the requirements, documentation, and training teams so process improvements are implemented, documented, and users are trained in their use.
• Evangelizes the virtues of IT process management and create a collaborative environment
• Enhances knowledge of the field through participation in professional organizations and self-study

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.