Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. Client Services includes the Rules and Compliance function, which supports the structural foundation of the Visa Payments network. 

Rules and Compliance ensures the safety, security and integrity of the payment system and supports Visa clients in the development of their electronic payments business. Specifically, the Rules and Compliance team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs. 

Role:

This is an operational manager role responsible for managing proactive global programs and maintaining operational efficiencies and quality in the Compliance team. This role manages a professional staff of up to four Consultants and Analysts and is responsible for delivering upon business, production and/or organizational priorities.

Under the leadership of this role, the Compliance team ensures Clients adhere to the regulations and monitors, investigates and validates the compliance status of Clients. Where necessary, they pursue corrective & negotiated action with the Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.

Essential Functions:

This role is responsible for the management of one of the Global Visa Rules and Compliance teams. The position may manage existing programs and / or create and manage new global programs. Programs that may be managed by this role include Marketplace, Cross Border Acceptance, Cross Border Issuance, Digital Wallet, Merchant Category Code, Crypto, Merchant Data Quality, Issuer Hold, Dynamic Currency Conversion, Minimum Approval Rate, Fraud Reporting and / or various other new or existing compliance programs. Programs managed by this role may change over time based on Visa’s Compliance needs. The jobholder will ensure that the workflow is managed within agreed time commitments and quality parameters and may manage problems that are mostly defined and typically moderately complex.

The role works collaboratively with the Rules and Compliance leadership group to address common policy, operational, systems and strategic needs.

This role also manages internal and external relations within the context of compliance negotiations and enforcement (Non-Compliance Assessments (NCAs)), including the escalation process where appropriate, with the intention of ensuring minimal brand and reputational risk exposure to Visa Inc. The role operates with senior Visa Inc. staff, as well as senior level officers of Clients, to facilitate compliance with the Visa Rules and/or impose NCAs to enforce compliance.

The role is responsible and accountable for:

• Assisting Rules and Compliance senior management in the preparation & execution of annual strategy, objectives & tracking.
• Managing assigned Compliance team to ensure workload prioritization and balance, SLA alignment, objectives and milestone dates are met.
• Providing staff direction, with respect to creating and implementing standard compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa By-Laws, and Rules and associated subsidiary manuals.
• Acting as escalation point for 1st level exception and client issues, keeping management informed on a timely basis and supporting global cohesiveness in problem-solving.
• Negotiating complex compliance action plans with Clients at senior officer level, using discretion within the regulatory framework. 
• Tracking and control of Compliance actions plans as submitted by Clients ensuring they are tracked to resolution.
• Overseeing operational control points, such as Non-Compliance Assessments (NCAs) imposition, and other agreed reporting.
• Identifying operational and strategic opportunities to increase service quality, efficiency or employee satisfaction and making recommendations accordingly, working with Rules and Compliance leadership teams to effect change.
• Staff recruitment, on-boarding, engagement, recognition and coaching / mentoring.
• Conducting staff performance reviews, providing on-going feedback and coaching and directing the professional development of staff.
• Forming collaborative relationships with key internal clients – such as Sales / Business Development teams, Acceptance, Legal, Risk, Account Management, and other Client Services counterparts to ensure communication channels and processes function smoothly.
• Ensuring all management information statistics, performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define compliance strategy for Visa Inc. globally and regionally.
• Providing Clients and staff with accurate interpretation and analysis of Visa Rules in response to telephone or written inquiries and/or proposed Client or Third Party Administrator activities, and as a full project team member for assigned projects as required. 
• Participating in the development of the Visa Rules and Compliance training for staff.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.