Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Client Services works with issuers, acquirers, processors, and merchants worldwide to develop and deliver on our commitment to uplift everyone, everywhere by being the best way to pay and be paid. To deliver on this critical mission, we must continually assess and improve our performance both internally and how we support our clients.

One of our top priorities is to transform our client services organization with a clear strategy to deliver simple, fast and always available world class service experiences to our clients. Our transformation team are the creators, innovators, and implementers of this effort.

This role will support the client services leadership team in all change management efforts for the strategic priority initiatives. As a key member of the client services transformation team, this individual will be responsible for supporting the execution of high priority workstreams by developing, managing, and owning change management plans and providing updates within client services and the broader Visa teams.

This role reports to the Senior Director, Client Services Transformation. This person ensures change management activities are integrated into project plans, while applying a structured methodology and leading change management activities. This individual will partner closely with key stakeholders across client services to achieve workstream objectives in alignment with the overall transformation strategy.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Prosci or other change management certification
• Minimum six-sigma green belt certified
• Experience of project management, preferably with PMP or other project management certification
• Experienced in leading and influencing multiple stakeholders at all levels
• Ability to break-down ambiguous or complex initiatives into understandable and manageable milestones to drive change adoption and improved service experience
• Proven experience in driving successful business outcomes, even when faced with ambiguous circumstances
• Continually demonstrate accountability, a passion for our business to deliver strategic change and champion a high-quality service experience
• Promote our client services shared vision, communicate change effectively and value other perspectives to deliver the best change for our employees and clients
• Lead and inspire success, remove barriers, and value inclusivity and diverse thinking
• Be a strong partner, developing trusted relationships with our leadership team and employees
• Be bolder, faster and challenge the status quo to quickly execute agile change, recognizing and learning quickly from failed change
• Break down silos to work collaboratively, globally, and cross functionally, whilst delivering as one team at Visa with service experience at the heart of everything we do
• Strong proven experience in coaching others

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.