Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa’s Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-related businesses and capabilities.

Led by Visa’s first Chief Data Officer, the Global Data Office coordinates high-impact, complex, company-wide projects related to data business strategy, critical investments, policy development, and marketplace execution. Working closely with Visa’s Chief Privacy Officer, the Technology organization, the wider data community, and the full set of Visa’s global lines of business, the Global Data Office is evolving Visa’s data-related work with momentum and enthusiasm. Driven by its commitment to trusted use of data, Visa is seeking enthusiastic leaders who are change-agents and passionate about the future of data around the world.

Role Description:

Visa is seeking a Senior Director, Data Policy Outreach and Support Partner to play a key role in Visa’s Global Data Office by serving as a key interface between businesses, their data users, Visa’s broad global employee base, and the global Data Policy and Governance teams.  The individual’s key responsibilities are to both (1) strengthen and mature end-users’ understanding of Visa’s Data Values and Data Policies and (2) bring regional and functional perspectives and use-cases into the Data Policy process.  Both responsibilities are critical to ensuring that Visa’s strategic data objectives are achieved enterprise-wide.  We are looking for a positive change agent who be a key leader in our efforts to evolve our responsible data use culture!

The Data Policy Team is tasked with regularly reviewing, challenging, and strengthening Visa’s policies, rules, and approaches to how we work with data. This work is critical to data innovation and unlocking new sources of value and revenue growth.   At the same time, the Data Policy Team is the focused point of accountability for developing a promoting the required culture of responsible data use. The Senior Director, Data Policy Outreach will partner closely with the Data Policy Lead (a peer-level role) to provide an active communication line to and from business functions that informs, supports, and uplifts the overall Data Policy agenda.

Strengthening our data culture is fundamental to our future strategic vitality. Educating business leaders, data end-users and Visa’s global employee base is a key objective of the role, accomplished through an execution plan that will require investments in strategic data literacy, awareness campaigns, comprehensive training programs, learning tracks, incentive programs, and competency testing.  The goal is to strengthen our data literacy and maturity across the organization.  Strong data literacy and maturity will support our pursuit of responsible data use as well as more strategic data innovation.

Effective programs will reflect and incorporate the unique aspects of Visa’s corporate culture.  Critical measures are improved awareness of Visa Data Values, Data Policies, and Data Use Principles across business units and regions, more creative approaches to responsibly using data, fewer instances of unacceptable data use risk, stronger engagement with external stakeholders on appropriate data use, and ultimately greater data-related revenue growth.

In parallel, this role will provide critical end-user context and input to the Data Policy Team regarding regional business objectives and intentionally challenge, shape, and inform policy positions to ensure that the voice of the business is well-represented in Data Policy discussions.  Working with the Data Policy Lead and other team members, this role will provide key input on the benefits and risks associated with data applications associated with new product and payment services innovation. Providing feedback on business data use objectives, emerging opportunities, competitive pressures, and other external market dynamics is a critical responsibility.   Championing data innovation in the context of regulations and responsible data use will be a critical role. 

The ideal candidate is an experienced professional with a fundamental understanding of the value of data and its economic, political, and sociological importance.  Essential for the role, the candidate must have successful project management experience that intersects with a variety of functions, geographies, and cultures. Prior experience in successfully launching similar enterprise-wide programs (e.g., compliance, risk management) would be a competitive advantage. Strong relationship-building and leadership skills are essential.

Primary responsibilities:

• Develop and implement a targeted and effective change management initiative (including awareness campaigns, training programs, learning tracks, competency testing, and incentive programs).
• Be a strong internal spokesperson and advocate for Visa’s responsible data use culture, our supporting Data Values and Policies, and all of the supporting programs.   Manage and track our progress against our cultural and data literacy and awareness goals.
• Contribute to the embedding of a strong data and risk-minded culture to drive the achievement of business objectives in a strong control environment.
• Drive effective organizational change and culture change. Doing so through contributing to development and implementation of refreshed processes, controls, and training programs.
• Serve as a liaison between functional and regional data-use leaders (primarily within Product, Visa Consulting & Analytics, Marketing, and Government Engagement) to drive awareness of their business data use strategy and objectives into the Data Policy & Governance teams. Collaborate with other Chief Data Office functions to ensure program efficacy.

• Help shape forward-thinking Data Policy.

• Partner with Data Policy Lead to maintain appropriate data policy playbooks, data use catalogues, and other end-user materials that provide effective guidance on the implementation of Data Policy.
• As a solutions-driven champion, the role requires addressing pain-points that practically inhibit execution to alleviate unwanted friction.

• Continually monitor the external environment for events that can have an impact on Visa’s Data Policy and Governance Framework, raising awareness of possible impact to Visa and our partners.
• Assess data use-cases to provide constructive challenge to build proactive controls or other actions required to mitigate risk.
• Manage the ongoing professional development and growth of direct reports

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience

• Strong success track record of driving large-scale programs in complex, global, multi-dimensional business organizations
• Hands-on experience in Data Analytics, Data Policy, Stewardship, Compliance, Risk Management, or other aspects of data use
• Familiarity with compliance, risk management, and/or data regulation is a plus
• Global, multi-national business experience is strongly preferred
• Work experience in the financial services industry (bank, credit union, Fintech, or management-consulting firm), preferably focusing on payments

          Strategic and Functional Excellence

• A proven track record of delivering high impact results working on projects in the areas of corporate strategy, growth initiatives and new market/segment/business strategies
• Ability to rapidly comprehend changes in the business landscape (whether regulatory, competitive, or business-related) and design around the expected impact
• A professional capacity for strong enthusiasm and accountability
• High attention to detail and quality
• Highly adaptive, comfortable working within a complex, and often ambiguous, environment.
• Creative thinker who thrives despite changing circumstances
• Ability to make and keep strategic priorities on-track without distraction
• Outstanding written, verbal, and presentation communications skills appropriate for a wide, global audience. Capable of summarizing complex issues into succinct messagin
• Proactive and effective communicator. Experienced at presenting information at senior levels, facilitating group discussions and debate with the ability to influence across geographic and functional lines (whether virtual or in-person)
• Strong business acumen and understanding of Visa and Client business models

          People Leadership and Stakeholder Management

• Strong interpersonal and leadership skills to influence and build credibility with senior leaders across a federated organization
• Team-oriented, collaborative, diplomatic, and flexible, with proven ability to build strong working relationships with internal and external clients at all levels of management and work on complex issues within cross-functional teams
• Self-starter who can responsibly advance work and is comfortable making sound, well-informed judgement calls for progress, without needless delays
• An individual who is known for building deep and trusted relationships despite sometimes competing priorities
• Open-minded and willing to listen to ideas and opinions from others. Able to look for new solutions when current processes don't work

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.