Client Consulting Director

  • Full-time
  • Job Family Group: Sales and Business Development

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The US Consulting Practice within Visa Consulting & Analytics provides consulting and solution services for Visa’s largest issuers in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VC&A team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and running risk. 

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions with large U.S. Financial Institutions/Issuing Banks. This person will develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both, the preferred brand and outstanding business partner. This is an individual contributor role reporting into a SVP within VC&A. 

Specific Responsibilities Include: 

  • Proactively engage with Visa internal teams in regular strategic & planning discussions 

  • Leads consulting initiatives and contributes to closing engagement by identifying potential opportunities with Issuing Bank Partners. 

  • Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges. 

  • Build solutions and measurable insights that will help clients to grow their portfolios and customer engagement in their core business 

  • Collaborate cross-functionally (marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visa’s resources 

  • Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic mentorship for client priorities across the verticals and segments 

  • Ability to reliably manipulate and analyze large data sets (industry and Visa) to identify meanings insights and recommendations for clients 

  • Build new scalable solutions, toolkits, standard methodology documents and consulting approach that can be applied across VCA practice 

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools (“AEDTs”) may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Qualifications

Basic Qualifications: 

  • 10 years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD 

Preferred Qualifications 

  • 12-15 years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD 

  • Previous experience at large management consulting firm or US Financial Institution 

  • Strong analytical skills, with demonstrated intellectual and analytical difficulty 

  • Experience using financial indicators to measure business performance with a significant focus on impacting return on investment 

  • Self-motivated, results oriented individual with the ability to handle numerous projects concurrently 

  • Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience 

  • Outstanding communication, storytelling and presentation skills 

  • Technologically savvy, curious, up to date with digital trends and applications 

 

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 155,400 to 202,000 USD per year, which may include potential sales incentive payments (if applicable).  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.  Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.  

 

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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