Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Full Job Description

The SRE (Site Reliability Engineering) team is responsible for availability, reliability, performance, monitoring, emergency response for applications, and reducing manual work by implementing SRE principles and practices. The SRE team directly works with Development teams, Operations teams, Product teams, and other teams to deploy new features, and changes, and maintain infrastructure, operations, CI/CD, and IAC to achieve availability and reliability so that SLOs and SLAs can be protected. We utilize a variety of DevOps automation tools like Ansible, Docker, Kubernetes, Terraform, and Jenkins. The SRE engineer is capable of implementing Observability, SLO, SLI, SLA, and Disaster Recovery and Backup Plans.

Responsibilities:

• Ensure the availability and reliability of distributed systems.
• Help the L1 team to resolve the client’s infrastructure/system issues, escalations, alerts, tickets, and queries.
• Works as a bridge between development, operations and other teams in order to build and maintain resilient systems.
• Conduct, coordinate and oversee post-incident Root Cause Analysis / Reviews.
• Build and maintain documentation for all assigned projects.
• Leverage DevOps, Agile methodology, ITIL disciplines (Event, Incident, Problem, and Change) and standards in day-to-day work.
• Adopt and propose automation of repetitive tasks to reduce/eliminate toil.
• Implement and troubleshoot using observability tools like Prometheus, Grafana etc.
• Planning and implementing disaster recovery and backup plans for the platform.
• Proactively work on efficiency and capacity planning.
• Keep a proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• Liaise and work closely with Tier-1 On call support, Development, and Operations teams.
• Drive availability and reliability by defining and implementing SLI, SLO, error budget, Observability, Disaster recovery, and backup to detect and mitigate issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.