Senior Director, Impact Measurement

  • Full-time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Organization Description

Visa understands that operating a successful company includes driving business growth, strong shareholder returns, and financial inclusion benefiting global economies through our diverse and inclusive colleagues. We strive to make a positive and transformative impact on the world, based on the belief that we can do well and do good.

The Growth Strategy & Social Impact team executes on this belief every day. We focus on driving inclusive and equitable economic growth across global communities (individuals, households, small businesses) by developing global & regionally adaptable strategies, programs, products, insights, and impact measurement.

We are seeking a Senior Director, Global Impact Measurement. The Senior Director will be responsible for Visa’s overall impact measurement strategy - designing, developing, implementing, and monitoring metrics that demonstrate Visa’s progress and overall impact towards our global social impact objectives.

This is an exciting opportunity for a passionate, data-driven leader to help us tell the story and measure our impact in advancing economic growth for individuals, households and SMBs across the globe.  Our ideal candidate is creative, a critical thinker, approaches impact measurement strategically, delivers data-driven analytic insights and data science solutions, and collaborates effectively across functions, regions, and external stakeholders.

This role is critical to globalizing and integrating Visa’s vision for Social Impact & Sustainability across the entire organization. Stakeholders include Visa’s 5 regions, sales teams, clients and partners, product teams, sustainable commerce influencers, government engagement, and corporate communications.


Design, manage, and execute an overall strategy for the collection and analysis of impact data, both quantitative and qualitative, from different sources.

Create measurement frameworks for impact evaluation of our programs, services, and activities, across target communities and our business.

Leverage internal and external research & analysis to identify areas of opportunity and growth.

Work with teams throughout the organization to help define and embed impact measurement.

Analyze, synthesize, and produce key insights and reporting for senior leaders, and multiple audiences across the organization and externally communities.

Build an impact measurement DNA across teams. Influence key leaders in understanding and integrating impact measurement into their priorities.

Integrate impact goals and measurements across the entire organization.

Lead a team responsible for designing, measuring, and monitoring Visa’s progress towards our overall social impact and sustainability objectives.

Develop dashboards to monitor performance and communicate progress

Draw data-driven insights and make actionable recommendations for our social impact and sustainability strategies, programs, and products.

Direct engagement working in five markets. North America, Asia Pacific, Europe, Latin American and Caribbean, Central Europe, Middle East and Africa.

Build collaborative work teams with excellent cross-cultural communications skills.


Basic Qualifications

12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD); or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD); PhD with 9+ years of experience. Degree in Data Science, Economics, Statistics, Applied Mathematics, Computer Science, Operations Research, Business Analytics, Business, Strategy, Public Policy and or Administration.

Experience with extracting, aggregating, and analyzing data from large data sets

Experience with statistical modeling and methods

Generating and Communicating data-driven insights and conveying actionable recommendations

Fluent storyteller who can help integrate purpose driven and business narratives, and convey them effectively across diverse audiences.

Orientation to detail, as expected to ensure highest level of quality, rigor in reports & analyses

Strong project management skills and the ability to meet deadlines in a fast-moving work environment

Ability to coach, lead and provide direction to a diverse team of professionals

Possess a collaborative, diplomatic, and flexible style, with the ability to tailor data driven results to various audience levels

Results oriented with strong conceptual, analytical, and problem-solving skills, with demonstrated intellectual and analytical rigor

Previous exposure to social impact, sustainability, strategy, financial services, payments, or merchant analytics is a plus

Strong leadership, people development, collaboration, and interpersonal skills

Exhibit intellectual curiosity and strive to continually learn

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office Tuesdays, Wednesdays and every other Thursday with a general guidepost of being in the office 50% of the time based on business needs.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 164,800.00 to 214,200.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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