Accommodations Specialist, People Shared Services

  • Full-time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Accommodation Specialist, People Shared Services will be responsible for supporting a People Services Specialized Services team for the Americas servicing approximately 10,000 employees.

This individual will focus on building a culture of continuous improvement ensuring efficient and consistent employee experience. The Accommodation Specialist is the employee’s first point of contact and will lead the accommodation process for both ADA and Religious requests.

Essential Functions:

Support Operational Team: Support a team of professionals to respond to all employee HR questions and support new People/HR program launches.

Key areas of responsibility:

· Lead delivery of employee accommodations including medical and religious accommodations by conducting the interactive process with business leaders, people business partners and employees

· Assist employees in understanding the reasonable accommodation process, related forms and their responsibilities

· Perform case management and coordinate the accommodations process from end-to-end

· Provides consultation and education to employee and managers on accommodations process, legal considerations and determinations

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office Tuesdays, Wednesdays and every other Thursday with a general guidepost of being in the office 50% of the time based on business needs.


Basic Qualifications:
• 2 years of work experience with a bachelor’s degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD). Experience using enterprise-scale HRIS (like Workday) and HR Case Management systems (like ServiceNow).

Preferred Qualifications:

• 3+ years of Accommodations related work experience with a bachelor’s degree or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) • Knowledge of federal disability laws for employees with disabilities (ie – ADA and FMLA) • Strong verbal and written communication skills and track record working closely with business leaders and employees. • Preferred Workday and ServiceNow experience, other comparable software tools acceptable.

• Strong attention to detail, and strong organizational skills. • Collaborative style and a good team player with a strong customer focus mind-set that focusses on employee experience and continuous improvement for all processes.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 72,000.00 to 91,800.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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