Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Corporate IT (CIT) organization at Visa is made up of several teams that all work towards the same goal. To build, operate, and maintain the IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visa’s business. With our mission in mind, we work to ensure the world is connected through the most advanced and innovative digital payment network that enables individuals, businesses, and economies to thrive.

We prioritize delightful user experiences. We do not take orders. Rather, we build deep partnerships with our business partners and champion proactive new ways technology can advance our business into the future.

The CIT Program Management and Business Operations (PMBO) team is responsible for cross-functional governance activities across the organization. The PMBO team is seeking a Sr. Director to lead the team accountable for the business management function, including workforce planning, audit & security management, employee engagement, etc.

This role will report to the Vice President of Program Management and Business Operations in CIT. A successful candidate will have demonstrated ability to lead, recruit, grow and retain high caliber talent.

Essential Functions

• Provide leadership and oversight to a team of about 10 employees and contractors. Provide team with expertise, direction, motivation, and encouragement. Demonstrate an inclusive and learning environment.
• Support senior and executive management in making critical decisions by providing regular executive level briefings focusing on key activities, risks, and financial standing on the overall portfolio.  This includes development and management of:
  • Portfolio level dashboards and metrics
  • Facilitating reviews of critical, high-visible, projects
• Manage the submission of high quality and informative updates to C-Level management:
  • Executive level dashboard reporting (portfolio and operational)
  • Executive Committee and Board of Director reporting
  • Executive Project Watch Lists
• Provide portfolio level oversight which includes:
  • Work closely with the PMO teams, Technology, Planning & Business Operations (TPBO), Global Security and Finance teams to ensure compliance and partnership on the Project Management Methodology (PMM), Key Controls, audit and funding processes
  • Ensure the CIT portfolio is in compliance with Visa's Project Management Methodology and Key Controls and that accurate and timely information is collected and reported regularly
  • Work closely with Finance, TPBO, and CIT colleagues to navigate the Annual Operating Plan (AOP) process
• Communications & employee engagement:
  • Coordinate all staff level activities including all staff meetings, town halls, lunch-and-learns, newsletters, training, team building, social impact, employee recognition, and other employee engagement related activities
  • Develop and manage action plans in response to CIT employee surveys
  • SharePoint site administration
• Workforce Planning: responsible for reporting, forecasting, and optimizing CIT global team of employees and contingent workforce within budget, including location strategies
• Governance & compliance
  • Audit management: managing the review, coordination, and resolution of all internal and external audit findings
  • Security administration: ensure full compliance with Visa’s strict security requirements through reporting, education, and advocacy

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week, Tuesdays, Wednesdays, and Thursdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications:

• 12 years of work experience with a bachelor’s degree
• 10 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 to 18 years of experience with a bachelor’s degree or
• 12 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD)
• MBA is a plus
• Must possess strong customer relationship management skills, including working in a global environment and interacting with senior management
• Must possess strong organizational and process management skills, ability to manage with influence in a highly matrixed environment
• A strong base among areas such as project, program management, financial and budget management in technology, and technology consulting
• Direct experience with managing and developing senior staff
• Excellent verbal, written, and presentation skills
• Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Highly effective interpersonal skills with an ability to partner with a dynamic leadership team
• Solid analytical and problem-solving skills and ability to think strategically
• Proficiency in the use of Microsoft Office tools (Microsoft Access, Word, Excel, PowerPoint, Project, SharePoint), and Clarity
• Exposure to tools like Rally, Jira and Wiki
• Knowledge of Visa's financial practices and technology processes is a plus but not required

US Applicants Only: The estimated salary range for a new hire into this position is $157,100 USD to $216,000 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for annual bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.