Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

This is a go to role for technology team for product requirements, business analysis, system use cases and impact assessment due to changes in other VISA systems, for VISA’s global dispute management system known as Visa Resolve Online.

Visa Resolve Online (VROL) is a web-based application that enforces the rules and workflow of disputes. VROL is a mandated service that is crucial to the Visa brand promise of providing secure and reliable payment services by ensuring that cardholders, merchants, and issuing/acquiring financial institutions have a clear dispute process and enabling technology, making resolution of disputed transactions fast and easy. The Associate Systems Analyst will be part of VROL analyst team responsible for managing requirements, working with business partners to define the scope of product enhancements, and translate those requirements into written detailed use case documentation and functional requirements specifications. This position reports to a Sr. Director of Global Dispute Processing organization and is based in Singapore.

Responsibilities:

• The primary responsibility will be to work with product office & technology teams to review and understand business requirements and to translate those requirements into detailed uses cases
• Effectively use planning tools such as Jira to develop documents and to provide clear vision for scope, use cases, workflows, wire-frames, product requirements, acceptance criteria and other materials as needed to support technical design, development and QA activities
• Ensure requirements issues are identified, tracked, reported on and resolved in a timely manner
• Work very closely with development team, participate in high level solution of the product
• Work closely with QA team to validate and ensure the high quality product releases
• Effectively communicate plan, status, issues, and risks in a precise and timely manner
• Contribute to development integration testing process to assure that developed solutions meet business requirements and use case scenarios
• Engage closely with Product office and other groups to document non-functional requirements

• Pursuing a Bachelor's Degree in Computer Science, Software Engineering or a related discipline
• Graduation date within 18 months to the start date, and less than 2 years of fulltime work experience