• Full-time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

As a Director of Visa DPS SRE, your responsibility will be to lead a diverse team responsible for management, support, and implement/drive improvements for supporting DPS Forward and :

• Lead the Incident and Problem Management functions for DPS Operations of Systems

• Ensure root cause analysis is performed and permanent solutions are implemented.   

•  Perform proactive activities designed to promote a trouble-free production environment.  

• Support DPS Services and Systems globally including Applications, Infrastructure and Connectivity with dependent systems 

• Continually provide technical coordination, oversight and leadership for staff and serve as escalation point for complex technical issues

Work cross organizationally to ensure problems are solved promptly and effectively.  This includes escalating to the appropriate next level management in a timely manner.  

• Drive bottoms-up improvements for DPS Operations (including Level-1 & Level-2 Incident management, Change management and Problem management)

• Analyze repeat Incidents / problems for areas of improvement and develop a plan to implement appropriate changes

• Establish industry leading operational practices/methodologies for problem resolution in a global, 24 x 7, high volume, high availability, critical production environment, based on metrics (KPI and KRI’s).

• Provide technical coordination, oversight and leadership for staff and serve as escalation point for complex technical issues

• Foster the culture of conducting blameless root-cause reviews and encourage learning to improve operational excellence

• Take a metric/data driven approach to identify gaps in processes, framework, Etc. Increase the use of automation to perform self-healing or initial triage of the incidents to reduce manual execution of the playbooks.

• Build and maintain relationship with other Visa global and virtual teams and third parties on development or support issues

• Review and propose enhancements to processes and procedures for use by the Visa stakeholder teams and third parties involving DPS applications

• Mentor junior team members, develop departmental procedures and best practices standards

• Provide recommendations to management team to increase effectiveness of organization and technology solutions

• Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills

• Willing to work as a team and share responsibilities where needed 

• Ability to convey DPS Operations concepts and issues to both technical and non-technical audiences.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, In Denver, Mondays and Tuesdays with a general guidepost of being in the office 50% of the time based on business needs.


Basic Qualifications:
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 5-8 years of experience in either the Problem Management or Incident Management disciplines. (Required)
• Experience leading and working on operational support for Open Systems in mission-critical, 24x7 production environments
• Experience in using management and monitoring tools such as Splunk, Opera and other open-source monitoring solutions (creating/maintaining dashboards, runbooks, custom scripts, tools etc).
• Advanced process orientation and exhibited planning, organizational and problem-solving skills
• Advanced understanding of HTTP, Mutual Auth, Encryption including common application protocols
• Experience with Linux, Open source, C++ or Java, client-server apps
• Familiar with container strategies and ecosystems such as Docker, Kubernetes
Experience working with java web applications and associated technology stack (Unix, Tomcat,
Java, Spring Boot, MySQL)
• Experience with back-end batch job processing
• Experience building various application monitors
• Experience with active-active application architecture
• Experience in high-availability systems in load-balanced, n-tier application environments
• Ability to understand systems from all levels, from the big picture enterprise-level view to the low level technical view
• Ability to write technical design and build documentations for all aspects of a technical infrastructure
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans
• Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,800 to 187,000 USD, which may include potential sales incentive payments (if applicable).  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.  


Visa does not support immigration for this role.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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