Senior Manager, Transformation OCM
- Full-time
- Job Family Group: Management
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
At Visa, our incredibly talented people drive the continued success and growth of our business. As a People team, our mission to recruit, engage, grow, and empower that talent is now more critical than ever.
One of our top priorities this year is to transform our People function with a clear strategy to advance our structure and our systems to better fuel Visa’s growth goals. Our Transformation team are the creators, innovators, and engineers of this effort.
This role will be part of a new team, Transformation PMO/Change Management, and will directly support all change management efforts for the People Team Transformation. As a key member of the People Transformation team, this individual will be responsible for supporting the execution of high priority workstreams by developing, managing, and owning change management plans in partnership with the working teams.
This is an individual contributor role, reporting to the Senior Director, Transformation, Project Management (PMO)/Change Management. This person ensures change management activities are integrated into project plans, while applying a structured methodology and leading change management activities. This individual will partner closely with key stakeholders across the People function to achieve workstream objectives in alignment with the overall People Team Transformation strategy.
Essential Functions:
Support the design, development, delivery and management of communications about changes to tools and processes across the People organization
Drive change management activities for all transformation related changes/impacts
Primary coordination point across IT OCM, corporate communications, Visa University/Training Team, and other teams as necessary
Manage effective communication channels to keep all stakeholders informed, raising risks or challenges as needed
Evaluate and ensure user readiness
Conduct impact analysis and change management assessment, including change readiness
Define and measure success metrics and monitor change progress
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated resistance
Interface with key partners/stakeholders and serve as the primary point of contact for the workstream/project team
Integrate change management activities into project plans
Track and report issues and action items
Support creating materials for Transformation Leadership Team Meetings
Work with virtual teams located in different time zones and with differing cultures
Be an agent for change
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week with a general guidepost of being in the office 50% of the time based on business needs.
Qualifications
• 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:
• 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Prosci or other change management certification or designation is highly desired
• 3+ years of people management experience
• 5+ years of project, program, or business analysis experience, including a minimum of 3 years of experience leading successful change management initiatives
• Excellent written and verbal communication skills with the ability to distill complex information into a compelling narrative, and in a variety of formats (ex. presentations, talking points, executive summaries, etc.)
• Strong process orientation and a solid understanding of organizational change management principles, methodologies, tools and best practices
• Simplifier, able to break-down ambiguous or complex tools and/or processes into understandable or manageable chunks to drive user adoption and satisfaction
• Ability to adapt quickly to changing priorities, assignments, and roles
• Entrepreneurial and flexible, strategic thinker who can balance strategy with detailed execution
• Strong attention to detail
• Keen eye for process improvement and operational efficiency
• Collaborative and flexible, able to draw together and work with cross-functional and geographically dispersed teams
• Self-starter, results oriented individual with the ability to “roll up their sleeves” and handle numerous projects concurrently
• Proven track record of driving results, even when faced with ambiguous circumstances
• Exceptional personal accountability and the highest of ethical standards
• A very good sense of humor
This role may be located in any of our US locations. The estimated salary range for a new hire into this position is 94000 USD to 153000 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location of applicant. In addition, this position is eligible for bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401(k), FSH/HSA, Life Insurance, Paid Time off, and Wellness Program.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.