Manager, Communications Operations
- Full-time
- Job Family Group: Corporate
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
We are looking for a resourceful, detail-oriented, and collaborative Manager, Communications Operations to support Visa’s Global Employee Communications and Engagement organization. The Manager will work across the team to support message, content development, and analytics, lead a communications resource hub for business partners, oversee distribution lists and mailboxes to ensure seamless coordination, and recommend and institute other best practices to drive efficiency and operational excellence. The ideal candidate should be interested in exploring all aspects of internal communications and bring an entrepreneurial mindset to create a path for the team’s and individual growth.
Responsibilities
Write and edit content as needed, from email communications to presentation slides.
Support the gathering and analysis of data to drive ongoing improvement of communications programs and channels.
Oversee the Communications Resource Hub, a centralized resource for colleagues to locate and use timely and accurate communications materials.
Manage the team’s calendar of upcoming enterprise and division announcements to ensure coordination across the organization.
Provide logistics and operations support to global communications leads.
Format and send announcements, invitations, and other executive communications to the enterprise.
Help to prepare executive presentations.
Post documents and links on the company intranet, publish articles as needed.
Manage global distribution lists and mailboxes.
Create and maintain an archive of communications materials and templates to drive best practices across the team.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Communications experience with relevant writing and project management experience.
• Bachelor’s degree in English, communications, public relations, journalism, marketing, or related discipline.
• Experience in fintech, financial services, or another relevant area strongly preferred.
Preferred Qualifications
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Excellent written, verbal, and presentation skills.
• Exceptional project management skills.
• Ability to manage multiple priorities simultaneously.
• Ability to adapt quickly to changing priorities and tight deadlines.
• A keen eye for detail and demonstrated understanding of the impact that written and designed communications can make.
• A desire for continuous learning.
• An eagerness to accept feedback to learn and grow professionally.
• Interest in seeking and adopting current trends and best practices in employee communications.
• A self-starter and resourceful problem solver.
• Ability to build relationships and influence outcomes without direct control.
• Positive approach and commitment to collaboration with shared purpose.
This role may be located in New York, San Francisco, Foster City, Austin, Atlanta or Ashburn The estimated salary range for a new hire into this position is 100700 USD to 154000 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location of applicant. In addition, this position is eligible for bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401(k), FSH/HSA, Life Insurance, Paid Time off, and Wellness Program.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.