Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Responsible for independently delivering complex data analysis and trending of operational service and system management information to technical and business customers both internally and for client-facing interactions. Undertaking engagements to review and enhance existing reports, whilst developing new customer reporting requirements.

In order to do this, the role requires specialist in-depth expertise of reporting and data analysis methodologies and tools, and be able to establish, and provide guidance on, best practice. The role is required to communicate with a range of stakeholders at different levels, from line management, technical groups, business representatives, and other service management functions.

Essential Functions

• Conduct complex data analysis and apply technical knowledge to produce meaningful, timely and accurate insights into service performance

• Publish performance, exception and service reports and presentations for internal and external parties, adopting a level of content and language appropriate to each customer

• Identify any data or reporting inconsistencies prior to publication, and either explain and justify, or flag and resolve potential issues, pre-empting stakeholder feedback and ensuring communications are maintained

• Obtain independent data in order to validate and reconcile performance claims from internal and external service providers

• Review and challenge performance and process improvement reports received from internal and external service providers, in order to maintain compliance and drive improvement in the delivery of technology

• Initiate and manage self-assessments on processes and procedures, and engage with relevant stakeholders in order to drive improvements

• Engage with customers and provide expert advice and coaching, to ensure that all aspects of reporting activity are fully supported, promoting best practice and the benefit of effective methods and standards

• Review and agree service performance information, including the review of service targets (SLAs) as well as providing recommendations for improvements

• Proactively engage with customers, and lead the development of new and amended reporting requirements, including engagements with technical areas to develop and implement potential streamlining and automation

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications

• Excellent analytical and numerical skills, accuracy and attention to detail
• Self-motivation, and the ability to rapidly assimilate and then explain information, whilst viewing the bigger-picture when considering actions and implications
• Ability to view the bigger-picture use initiative to make and justify decisions
• Experience with Excel is a must, Tableau & SQL are highly desirable
• High level of computer literacy, in particular data manipulation and presentation within Microsoft Office
• Aptitude for design and product delivery, and flair for professional presentation
• Good planning and organisational skills, and the ability to work under pressure to tight deadlines
• Knowledge of financial services would be an advantage, but not essential

Preferred Qualifications

• Relevant work experience with a Bachelors Degree or Advanced degree (e.g. Masters, MBA, JD, MD) or a PhD
• A critical and questioning approach
• Insatiable curiosity and ability to understand operational performance issues
• Strong customer focus, and effective interpersonal skills
• Superb communication skills, both verbal and written