As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

This is not a Sales Role

Job Scope

The Director, Technical Solutions (TS) will report directly to the Sr. Director, Technical Solutions.  This candidate will be considered as a functional expert for their signature and strategic assigned clients to optimize their Risk and Identity solutions/business operations and will provide insight/input with cross functional Visa teams.  The Director will deliver on a subset of risk and identity product tasks including working with clients to define /refine their fraud/risk strategies, drafting communications, writing, and editing policies and procedures, etc.  Equally, they will be responsible for complex strategies that have broad impacts on the business and the client’s authorizations.  They will provide leadership and strategic guidance to senior level management by suggesting client strategies to optimize results.  The Director will ensure the client is operating at the most effective levels to increase overall risk performance with the intent of enhancing customer retention and engagement. This candidate will assist management with driving long-term/short-term projects and business development activities that support the identification of opportunities with new/existing Visa risk and identity product adopters.  The ideal person for this role should be comfortable working on a number of activities simultaneously, have the drive to take on tasks as needed, be a proven self-starter and have a strong interest in fraud/risk. To be successful the individual must maintain a high level of coordination and partner with cross functional business leaders and professional staff for all business lines to support clients, including Product development, Go-To-Market, Account Management, Sales, and Information Technology.  

Main Job Tasks and Responsibilities

• Lead, develop, motivate, and challenge individuals and an organizational team of Core TS who optimize client’s utilization of Risk and Identity solutions/business operations.
• Manage all staff issues, including staffing selection, training, goal setting, coaching, reviews, compensation planning, and career development.
• Grow and maintain in-depth knowledge of industry expertise regarding fraud, credit risk, Visa's risk and identity products, emerging trends and technologies within the payments industry.
• Partner and provide subject matter expertise, guidance, and best practices to clients to create high impact reductions in fraud while optimizing client authentication and authorization strategies.
• Required to interpret and analyze complex transaction (authentication, authorization, tokenization data) and identify patterns, trends, and make independent decisions on fraud risk strategies utilizing this analysis.
• Produce regular, detailed reporting, client engagement sessions, product demonstrations, implementation and/or optimization presentations to clearly explain the performance of current risk management strategies, and if appropriate, suggested improvements to business processes and strategy.
• Independent decision making with an eye on client and team collaboration is required on a daily basis which includes delivering recommendations to all levels of stakeholders.
• Utilize Visa's Leadership Practices to share information freely, contribute to industry best practices through white papers, webinars, user forums, workshops, client meetings, and other engagements, as appropriate.
• Maintain a "team" approach with Sales, Account Management, Product, Go-To-Market, Operations, and TS peers on assigned signature and strategic clients. 
• Maintain a high availability to all clients & team; provide afterhours/on-call support as needed.  

Essential Functions

• Collaborate with internal and external stakeholders to identify and prioritize opportunities that expand the use of existing and new fraud risk products
• Participate in requirements prioritization, while tracking and balancing time-to-market to deliver the optimal business impact
• Coordinate meetings with Global Systems, Decision Sciences / Analytics, and Business resources to ensure requirements are met
• Represents client’s business and processing priorities to internal and external stakeholders by ccontributing to the ongoing product roadmap and enhancement planning discussions
• Provide assistance to the various customer support teams related to our suite of fraud risk products
• Manage the department SharePoint site with developing best practices documentation, case studies, optimization presentations, and other related collateral
• Help build reporting to communicate trends and insights internally and externally
• Manage large projects of high complexity
• Analyze large amounts of data to identify trends and insights with developing a story around such data

Basic Qualifications:

• 7 or more years of work experience with a Bachelor’s Degree or at least 5 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 9 years’ experience with a BS/BA or 7 years’ experience with an Advanced degree or 3 years with a PhD
• Experience in payments, fraud, digital security, fraud risk solutions/use cases, operations, return on investment, cost/benefit assessment, or a combination of these.
• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels while consistently communicating.  
• Well organized and detail-oriented with a strong background in exceeding customer expectations due to multi-tasking, continually re-prioritize cases and working under pressure 
• Skilled at working effectively as part of a team and collaborating with others at all organizational levels 
• Proficiently monitoring accounts to ensure optimal performance while suggesting improvement opportunities and being accountable for quantifying end results
• Dedicated to continued learnings and taking on new challenges while freely sharing information within the team
• Capable of analyzing large amounts of data to identify trends and insights
• Proven ability to communicate a story around data analyzed and visualization
• Flexible and creative thinker with the ability to define business tradeoffs
• Consultative, team oriented, diplomatic and results driven, with proven success over a wide variety of business problem resolution
• Project Management experience, Agile experience a plus

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 0% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.