Cardinal, a Visa solution, is a global leader in authenticating digital transactions. We work every day to make the digital shopping experience safe, rewarding, and engaging. We're a global leader not only because of what we do, but because of who we are. Our team represents the best of the best. We work in a way that suits our people, their lifestyles, work styles, and individuality. We work hard as a team to collectively meet - and exceed - goals and consider each other family. We are one of the leading fintech companies in Northeast OH with teams locally and around the world working remotely. We are proud of what we do and how we do it.

The Documentation Engineer will be a part of the Global Product group that oversees all product lines for the company. This role will be responsible for all customer-facing documentation for our authentication platform. The Documentation Engineer is a highly cross-functional role that will include working with many internal and external teams to gain critical feedback and allow us to quickly iterate our technical documentation. The Documentation Engineer must be able to create and maintain all developer-centric APIs and user guides. This role will create tools to facilitate integration into our platforms as well as research and develop new ways to engage with technical customers including developers, solution engineers, and users within our portal applications.

What you'll do:
• Write, edit, and publish high-quality developer-friendly documentation for a technically skilled audience of developers, solution engineers, and architects
• Lead technical documentation strategy and execution
• Become a solution expert and serve as a key link between engineers, technical product managers, and customers who integrate into our platform
• Work within agile teams to develop, own, and iterate on internal and external documentation.
• Proactively lead the engagement with Global Business Strategy & Operations and Commercialization teams to deliver documentation and training sessions with internal stakeholders
• Inventory all documentation, interview stakeholders, and develop a plan to execute on the documentation strategy.
• Help guide our documentation and developer engagement strategy, such understanding the competition and building prototypes
• Keep abreast with agile best practices and new trends

What we need you to have:
• Minimum of a Bachelor’s degree in a technical or related field.
o In lieu of a Bachelor’s degree, a high school diploma/equivalent plus four or more years of related experience and/or training, or an equivalent combination of education and experience, will be considered.
• 3+ years of technical writing experience or technical product management experience
• Hands-on experience with APIs and cloud-based technologies
• Knowledge of Agile and project management tools such as Jira, Confluence, Lucid chart
• Previous experience in end-to-end developer-friendly API documentation
• Ability to use data and feedback to drive decision making
• Strong organizational skills with the ability to prioritize and manage multiple workstreams
• Demonstrated ability to think strategically and effectively communicate and present to an audience

What we'd love for you to have:
• Experience with online software documentation platforms
• Experience with documentation management systems for team collaboration
• Knowledge of authentication and/or authorization processes in payments industry
• Experience working in cross-functional collaborative environments
• Proven track record planning and rolling out large-scale product launches

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

This position requires the incumbent to be available during core business hours.

Work Authorization: Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

This position can be performed in a remote work arrangement for any candidate located outside the greater Cleveland area, or any Visa office. To foster community, connection, and collaboration, it is expected that candidates within a 50 mile commute of our Mentor, Ohio location adhere to a hybrid working model. Hybrid work is also expected for any candidate within a 50 mile commute of a Visa office. This hybrid model includes in office and work from home days each week.

COLORADO APPLICANTS ONLY: The estimated salary range for a new hire into this position in Colorado is $75,400 to $96,100 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for annual bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.