Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Sr. DPS Forward Associate Systems Analyst will be part of our World Class Client-Facing Support Team and will be responsible for supporting our growing client base's business and technical needs. 

DPS Forward is a digital issuer processing platform that will provide our digital clients agility and operational excellence @ scale. It combines the best of proven DPS issuer processing capabilities with a new suite of REST APIs designed to integrate with modern, digital banking cores. The suite of APIs are designed to be consumed as fit-for-purpose building blocks from which to create unique card programs and payment solutions.

The role involves significant interaction with but not limited to: Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Visa Operations Command Center) you will be on the front line of application and environment support. Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.

Candidates must be able to work as part of a team with staff across multiple locations. They must also possess the ability to deliver results in a dynamic and ever-changing environment, utilizing excellent communication and time management skills.

Decision Making and Impact:

• Strong work ethic, with the ability to work in fast paced, team-oriented environment.
• Use sound judgment and good time management in prioritizing work to maintain all service level agreements and client perception during a crisis situation.
• Interact with the staff during a crisis to ensure that all objectives are met on time.
• Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.  
• Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.
• Bridge the gap between technical staff and management during an incident.
• Act with a sense of urgency to drive incidents to resolution and provide analysis. Identify follow up items and areas for improvement and propose solutions.
• Own projects within the team and drive them to resolutions.

Organizational Scope:

• Work with little supervision and assist junior staff in day-to-day activities.
• Provide guidance and training to junior staff members.
• Review and identify areas for improvement within documented procedures and work with management to implement changes.
• Use sound judgment in evaluating unusual situations and determine the appropriate course of action.