Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Training Manager – NA Region is a member of Visa University Payments College, responsible for the efficient and effective delivery of Visa-specific training for client partners, including senior stakeholders at financial institutions, merchants, Fintechs, and other external audiences. The ideal candidate is a proven individual leader with deep knowledge of the payments industry as well an energy and passion to facilitate engaging training programs both in person and virtually to influence and impact Visa’s business.

Essential Functions

• Deliver training curriculum for subjects of payments landscape, portfolio management, fraud, operations, and disputes across the region against a schedule that will meet learner demands and support organizational goals and priorities, both in person and virtually.
• Understand technical and strategic issues in each priority market and build trust for a positive impact on Visa business.
• Lead by example and role model a passion for best-in-class training delivery. Champion excellence in facilitation and payments ecosystem knowledge.
• Communicate openly with key stakeholders internally and externally to build deep and trusted partner relationships that have a clear understanding of needs and objectives and a focus on ease of doing business.
• Effectively utilize training delivery to promote and inspire a culture of learning that encourages continuous performance improvement, innovation, and learner engagement.
• Bring an innovative mind set to each training experience and champion new ideas and ways of delivering and engaging learners.
• Collaborate cross-functionally as needed to ensure training is delivered as One Visa and aligned with common goals.
• Provide pre-class and follow-up support for learner queries as needed in a timely manner.
• Identify on an ongoing basis potential learning gaps and/or needs of clients, partners and employees and ensure feedback cross functionally within Visa University.
• Engage cross functionally with subject matter experts to ensure that you stay on top of the latest information and developments in your curriculum areas.
• Collaborate, as SME and reviewer, with VU Shared Services functions during content development and continuous improvement updates as needed.
• Ensure class evaluations are completed and the highest standards are maintained based on management, stakeholder, and COE standards.
• Actively review the effectiveness and efficiency of deliveries for continuous improvement.
• Work with other Trainers as needed for cross-training purposes.
• Ability to learn new topics quickly and deliver effectively as assigned.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.