Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

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The Vice President of Professional Services, Acceptance Solutions is responsible for developing and leading a global team that provides Visa Acceptance Solutions clients with product development services.  This critical leadership role is vital in assisting Visa clients to meet their business objectives through a range of services from accelerating Visa product roadmap delivery to client specific product extension and development on Visa platforms. Services include solution design, development, and implementation support.  We seek a transformational leader, with professional services management experience, to lead the growth and expansion of our professional services organization with a focus on developing a center of excellence through a consistent and mature client engagement model and P&L management.  The leader should demonstrate success in growing and fostering a high performing team of 50+ employees.  This role provides an exciting opportunity to lead a global team to collaborate with clients on innovation projects to drive growth.   

Role & Responsibilities

• Transformational Leader to develop and drive strategic direction of the Professional Services organization for Visa’s Acceptance Solutions Business Unit
• Develop and grow a high-performing team, with unique payment industry knowledge, to support the success of Visa’s strategic partners
• Lead development of Professional Services practice methodology for Visa Acceptance
• Accountable for Acceptance Solutions Professional Services P&L, and all aspects of the client success related to the professional services project delivery activities
• Utilize a data driven approach to manage utilization, revenue, profitability, client engagement health and any key technology metrics for all professional services engagements
• Collaborate with the Product Management, Technology, Sales/Account Management, Client Services, and Finance teams to create value for client by accelerating and extending Visa acceptance products and solutions
• Recruit, build and mentor global professional services team across all subfunction domains
• Scale business and maintain a foundation of operational rigor and execution excellence to deliver value to Visa and our client partners
• Accountable for the development and management of client project pipeline including the client proposals, estimates, statements of work and change requests.
• Maintain strong cross-functional alignment with Product, Technology, Architecture and Sales/Account Management to drive potential new customer opportunities while growing the existing customer base
• Drive critical strategic discussions, and actions with a range of stakeholders across the organizations, including executive management
• Function as a critical voice of client needs to inform Visa core product roadmap and investments
• Lead requirements definition on platform integration framework and methodology
• Define playbook and deliver industry leading platform extensions and product enhancements for Visa clients.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.