Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Client Delivery Manager will be responsible for supporting the implementation and integration of new clients and partners. This will involve working with internal and external stakeholders to provide an optimal integration experience with the CyberSource and Visa products, services & platforms.  The Client Delivery Manager will be responsible for contributing to the continual enhancement of the project delivery methodology to ensure CyberSource are aligned to industry best practices.  The Client Delivery Services function is primarily a post-sales delivery role and will require an ability to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The role will be measured on successfully integrated clients.  The candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the functional evolution of our business

Position Responsibilities

• Contribute with the continual evolution of the Client Delivery methodology (including processes) to ensure CyberSource delivers projects as effectively and efficiently as possible globally across multiple markets.
• Supervision of the project lifecycle for client implementations including, Project planning & estimation, RAID management with detailed reporting activity around all projects for project phases, timelines & impacts/forecasted P&L impact.
• Accountable and responsible for the successful implementation, deployment & launch of net new clients launching with the CyberSource services that result in net new revenue for strategic enterprise clients.
• Provide project methodology support for internal & cross functional projects such as beta programs for new product launches or new service offerings.
• Maintain current and working industry knowledge of the project management life cycle process, methodologies and best practices which should be used to ensure constant service evolution through critical path evaluation
• Responsible for maintaining & ensuring all relevant service delivery documentation including but not limited to statements of work, PS agreements, project plans etc. are signed off prior to commencement of engagements with clients
• Ensure that knowledge & best practices are being shared & leveraged across the regional teams & globally where applicable through cross functional collaboration.
• Oversee initiatives to ensure quality-of-service is maintained regionally, with a focus on training and on-going development to improve the service.
• Act as an advocate for the Global Sales Engineering & Delivery function promoting the vision and mantra within the business, working with the regional sales team to ensure that their knowledge and awareness of team capability is up-to-date through close cross functional collaboration within the global team.
• Lead and promote cross-functional and global collaboration for execution and delivery of projects and implementation plans across global markets
• Provide regular reporting, insight & updates to the global function leader on performance of the team with respect to projects inflight, risks and issues, client launch dates etc. & resource utilization.

COLORADO APPLICANTS ONLY- The estimated salary range for a new hire into this position in Colorado is 127,500 to 165,800 USD.  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for annual bonus and equity.  Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.