Director, Digital Issuance

  • San Francisco, CA, USA
  • Full-time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa’s Global Buyer Product team works cross-functionally with Visa’s global and regional teams to enhance the issuance, usage and engagement of Visa consumer payment credentials.  Within Global Buyer, the Digital Issuance team plays a critical role in leading the payments industry toward a digital-native future. We are looking for a strong Product Director to develop and execute on our cross-product Digital Issuance strategy, product roadmap, and go-to-market efforts. Digital Issuance enables issuers to provide consumers with digital credentials that can be immediately used for point of sale and e-commerce purchases. The position will be based in San Francisco California and will report to the Senior Director of Digital Issuance and may require occasional travel to client sites and Visa locations around the globe. 



  • Champion a “digital-native” mindset across the Visa organization
  • Drive execution by aligning existing product roadmaps to support digital issuance and lifecycle management capabilities for traditional and fintech clients
  • Identify new product opportunities based on end-user and client needs, and help lead the product development process to bring these new products to market
  • Work with Sales Account Executives, Visa Consulting & Analytics, Product Strategy, Processing, Innovation, and Regional Solutions teams to align all of Visa’s client-facing efforts related to digital issuance capabilities
  • Partner closely with the Technology organization to define the detailed product requirements and execute the technology build
  • Develop guides and best practice tools for clients and partners to use during commercialization efforts and support our clients as they transition to digital issuance
  • Design user experience for customer facing product and build mockup for digital issuance use cases and product ideas
  • Act as a subject matter expert for digital issuance and digital-native experiences. 
  • Work with cross-functional organizations across Visa to establish best practices and identify opportunities to improve the digital issuance experience.


This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.


Basic Qualifications
• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
• 12+ years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10-12 years of work experience with a Bachelor’s Degree or 8+ years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 4 years of relevant experience with a PhD
• 8-10 years of experience in product management or project management, preferably with a major financial institution, a global consulting firm, payment card network, or technology leader
• Strong customer oriented mindset to support business operations, with excellent interpersonal and communication skills, including oral, written, and presentation skills.
• Strong collaboration skills are required. The candidate must be able to manage projects in collaboration with product owners who will be responsible for the core strategies.
• Highly organized with excellent multitasking skills and the ability to manage multiple disparate projects in parallel
• Systematic, detail-oriented mindset and strong at planning. Able to track, manage and coordinate the effective go-to-market progress of multiple solutions at multiple lifecycle stages across multiple markets
o Experienced in the commercialization and management of API-based products
o Subject matter expertise on global fintech trends and players is an asset
o Passionate about getting things done and shipping product
o Experience with issuer card processing a plus
o Curious problem solver with a solution-oriented mindset

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Privacy Policy